Data Analysis Manager

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers, made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

About the position

We’re looking for an inquisitive Data Analytics Manager who enjoys working cross-functionally, has a strong passion for data, analytics and is eager to drive operational improvements and enable sound product decisions. The ideal candidate will have a background in a quantitative or technical field, has excellent communication skills and demonstrated success in using analytics to understand and influence business decisions.

You will be a key contributor to our centralized Analytics team, working closely across Product, Customer Success, Sales, and Marketing as a data-driven advisor and partner on strategic issues. You will create data tables in our Business Logic architecture, create dashboards to observe trends and measure performance, work on analyses that determine actions for the business. You will provide insight, identify opportunities, and impact the strategy and operations of ThousandEyes.

On the Analytics team, we are excited about the impact data has in our business, product, and our customers’ experience every day – we hope you share our enthusiasm!

Responsibilities:

• Embed Analytics work streams in the Product roadmap by enabling continuous insight discovery and opportunity identification across the Product and Customer lifecycle
• Create a culture of experimentation by promoting continuous discovery and hypothesis-driven development. Test big changes and measure big metrics, rinse, repeat!
• Act in a Senior capacity within the team, onboarding new hires, and mentoring junior analysts, shaping the direction of the Analytics team
• Create tangible work product in the form of data tables within the ThousandEyes Business Logic layer, dashboards and analyses to inform decision making
• Lead best practices within the data analytics team that bolster the operational efficiency of the team

Minimum Qualifications:

• Master’s or Bachelor’s degree with quantitative focus (e.g., Business, Economics, Computer Science, Mathematics, Physics, Statistics) or equivalent practical experience
• 4+ years’ experience with problem solving and providing practical business insights and recommendations using large volume data sets from multiple sources
• Exceptional teammate that can lead complex projects across the team, implement data best practices, and mentor members on the data analytics team
• Strong hands-on experience with SQL, data warehousing, and data modeling
• Strong problem-solving ability, high attention to detail and rigor, can-do attitude, and desire to learn
• Hands-on to get things done fast and ability to work without continual guidance
• Strong cross-functional and interpersonal skills with demonstrated ability to communicate technical content to general audiences
• Entrepreneurial in nature – able to keep moving initiatives forward in ambiguous situations
• Knowledge of reporting tools (e.g., Tableau, Chartio, Looker)

Preferred Qualifications:

• Experience doing product analysis at SaaS companies
• Experience with Python (or equivalent scripting language)

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That’s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.