Data Analyst

An Amazing Career Opportunity for Data Analyst

Location: Chennai, India (Hybrid)

Job ID: 29472

Position Summary

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID technology. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 3,000 employees worldwide and operates international offices that support more than 100 countries. HID Global® is an ASSA ABLOY Group brand. For more information, visit www.hidglobal.com.

We are looking for a motivated Data Analyst to work with our Global Customer Experience (CX) team. The candidate will work under the supervision of our senior CX manager and be focused on bringing customer feedback and insights to life through data analysis and visualization. The ideal candidate is a motivated data analyst with a detail-oriented, analytical, curious, and customer-obsessed mindset.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

LinkedIn:  www.linkedin.com/company/hidglobal/mycompany/

About HID Global, Chennai

HID Global’s, Flagship R&D Center in Chennai hosts 400+ employees in a 48000 square foot space dedicated to delivering innovative product development for customers and provide an excellent platform for scaling our operations in delivering secure access solutions.  Here we deliver cloud-based solutions, web and mobile application development.  The Chennai R&D Center is seen as the subject matter expert and talent pool on the latest cloud technologies, logical and physical access systems, data engineering including AI/ML, cryptographic key management systems, and other mobile-based smart card delivery systems.

Are You Ready to Join the Team?

Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team.

Roles & Responsibilities:

• Acquire, harmonize, and cleanse data from customer feedback, operations, sales, and miscellaneous internal data sources to be used in Customer Insights’ reports and visualizations.

• Build and maintain CX dashboards and data visualization in tools such as Tableau, Power BI, and/or Salesforce.

• Work with CX leadership and subject matter experts to become fluent in Customer Experience models.

• Translate results of the analysis into actionable recommendations for Business Areas

• Generate ad hoc reports using data from Qualtrics, Salesforce, and other data sources as needed to support CX initiatives.

• Develop and maintain relationships with clients and stakeholders.

• Understanding of high-level database schematic structures

• Document and maintain system processes.

Technical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience collecting, measuring, and reporting analytics.

• Proven track record of task automation or improved efficiency.

• Ability to work in fast paced environment and meet deadlines.

• Ability to communicate complex data in a concise and visually intuitive manner.

Desired but not required:

• Knowledge Customer Experience methodology and metrics

• Coding experience in R and/or Python

Education and/or Experience          

• BA/BS degree in data science related field or equivalent work experience.

• 5+ years’ experience in a data analyst or related role.

Computer Skills     

• Excel or comparable spreadsheet or data organization software

• Data Visualization tool experience: Tableau, Power BI, or similar

• Power Point or comparable presentation tool

Customer Expectations

To be able to satisfy our internal customers, the candidate must be able to

• Generate and support existing reports and visualizations to support routine summary meetings and business reviews.

• Understand our clients’ business requirements and objectives to ensure insights are meaningful.

• Socialize the customer-centric design approach adopted by the team.

• Understand complex technical requirements and adapt to feedback.

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.

• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.

• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 61,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal