Data Analyst

Job Description

About the Role: Fragomen, an AmLaw 100 firm and the leading immigration services provider, is seeking an experienced Data Analyst (Business Data Analysis Specialist) who will act as a primary point of contact between the business and work closely with our external clients to understand reporting needs. In this role, the Data Analyst will work closely with legal teams to develop detailed business requirements and will then design reporting specifications to support these requirements. 

If you have superb Excel skills, have an analytical mindset and are a strong self-starter, this role is for you!  Legal knowledge in the immigration field is a plus!

This role will be based with Fragomen in our Phoenix, AZ location.

How will you make a difference as a Data Analyst at Fragomen?

• Serve as a reporting case analyst ensuring all cases are moving in a timely manner in accordance with process and client SLAs.
• Act as a Business Analyst in terms of gathering requirements, creating reports and dashboards, and being able to take constructive feedback is a must.
• Create and update process guides to improve report monitoring.
• Analyze and create internal & client reports
• Build forecast models to anticipate team and client growth.
• Analyze data points to identify bottlenecks and advise on innovative solutions
• Provide reporting support to attorneys, paralegals and clients relating to the tracking, preparation, and filing of immigration petitions and applications
• Formulate technical specifications for new reports based on business requirements 
• Communicate regularly with team supervisors regarding reporting requirements and data integrity questions
• Verify specialized and / or new reports for accuracy
• Identify modifications that need to be made to current reports to accommodate data from the firm’s case management application
• Monitor and coordinate the handling of new and pending reporting requests, to ensure satisfaction of requirements and timely delivery

Leverage your valuable skills and experience to make an impact at Fragomen:

• BS or BA degree required
• Minimum of 1 year of experience providing business analysis or data analytics
• At least one year of experience providing reporting support in a professional office environment using, Microsoft Excel.
• 1 Year of Experience with data visualization tools; (Pivot Tables, Pivot Charts; Tableau, PowerBI)
• Experience using Power Query preferred.
• Inquisitive mindset, question things, dig deeper while looking at data to determine quality and accuracy of the data.
• Proactively identify risks and take action to mitigate and resolve issues, including data quality issues, unsustainable processes, and impact of business process changes to various stakeholders.
• Strong data analysis and troubleshooting skills
• Strong customer service skills to both internal and external clients
• Dashboard development, report building
• Basic understanding of web-based data driven technologies
• Expertise in Microsoft Excel; Strong formula knowledge to accomplish various goals and data manipulation.
• Strong communication skills – both verbal and written is a MUST. 
• Ability to multi-task in a fast-paced environment with tight deadlines
• Excellent attention to detail
• Proven experience in handling multiple deliverables efficiently
• Strong organization skills
• Critical thinking and problem-solving abilities
• Basic understanding of business immigration law preferred

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching