Data Analyst – Adoption & Retention

We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place. We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB. 
About the TeamOverflowing with expertise, Group Services keeps MYOB highly tuned and up and running. Made up of several specialised teams including commercial, finance, legal and risk, these are the professionals who drive our business performance, while always ensuring we’ve dotted our I’s and crossed our T’s!
We are looking for an Analyst with a particular interest in supporting our SME Retention Team with data driven insights into subscription churn, feature adoption, and retention activities. You’ll be the kind of person who will use your passion and skills for data and analysis to empower and enable teams and leaders across MYOB to be truly customer and data-led.
You will apply your gained knowledge of the business, data and product domains at MYOB to provide analytics & reporting capacity to garner actionable insights for SME adoption and retention initiatives.
You will influence, champion and lead stakeholders on how teams can build value from data to meet commercial objectives and key results.
Please note that this is a 12mth fixed-term contract with potential to extend or become permanent

What will keep you busy…

• Work with the SME Analytics & Insights team to solve and support data and analytics requests
• Conduct ad-hoc analytics as requested by stakeholders
• Support Strategic Analytics projects related to customer retention and feature adoption 
• Develop and maintain key data artefacts including dashboards, data products and data pipelines 
• Ensure data integrity is maintained and appropriate testing, quality checks and validations are done 
• Support a continuous focus on driving the data & analytics culture

What we’d love to see from you…

• Experience in delivering analytics through data pipelines, exploration, interpretation and presentation
• Exposure to customer retention analytics, especially in a Software or Subscription organisation (this is a must)
• Experience using SQL to answer complex commercial questions
• Some experience using visualisation tools such as PowerBi
• Experience working collaboratively with digital teams and solid understanding of SaaS is highly desired
• Experience with data lifecycle/ governance standard methodologies and a continuous improvement approach

Our Culture & Benefits Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.  🎥 See what it’s like to work at MYOB and what we’re all about.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team! 🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers 🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment 🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more! 🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution 🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more. 
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.  
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply!  Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB.  So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!