Data Analyst (Customer management)

AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages.
Curious minds, adventurous experts and tech-savvy professionals – one team, one billion euros revenue. Catch the ride!

Job Description

Responsibilities 

• Developing and maintaining customer segmentation models to identify and target different customer groups with tailored marketing offers.

• Monitoring customer performance metrics to track the effectiveness of new strategies.

• Conducting customer behavior analysis to understand how customers interact with products and services and identify opportunities to improve customer experience.

• Develop automated and interactive dashboards/reports that summarize customer performance, identify trends, and provide recommendations for improvement.

• Identify and interpret patterns, trends, and insights related to customer management.

• Collaborating with cross-functional teams such as marketing, sales, customer experience, and data stewards to develop and implement customer management ideas.

• Identify areas for improvement and provide recommendations for development.

• Partner with the Data Engineering team to define and build reliable data sources.

Requirements

• 5+ years of analytical experience in e-commerce, retail, or other relevant industry.

• Strong analytical skills with the ability to analyze data and translate it into insights and recommendations.

• Bachelor’s degree in any related field: math, marketing, statistics, or computer science.

• Proficiency in SQL.

• Python/R.

• Experience with statistical modeling technics.

• Familiarity with ML modeling and algorithms.

• Knowledge of data visualization tools and technics (Power BI/Tableau etc.).

• Ability to work with large amounts of data and draw conclusions useful for business on their basis.

• Good communication skills and ability to communicate with both technical and non-technical audiences.

• Fluent English.

Soft skills

• Good understanding of the business processes of the e-commerce company

• Ability to find points of growth / possible areas of optimization in the company’s work and formulate action plans for implementing changes

• Mindset on an independent search for facts. Ability to deal with uncertainty in data. Ability to ask questions correctly and formulate clear answers to them.

• Readiness for continuous development, expansion of the range of professional skills, and automation of routine operations

What do we offer?

• Competitive salaries based on your professional experience

• Fast growing international company with stable employment

• Annual vacation and 1 additional day off on your birthday

• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions

• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

• Free English and German language classes – Flexible working hours and hybrid work

Join us today and let’s create a success story together!