Data Analytics Manager

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
At Zopa, our Data Analytics Managers are the people that inspire ideas and strategies to drive our business forward and make our products better for customers. They’re a rare mix: people who are analytical and confident in using data but who can use that data to creatively help drive decision making. Our new Data Analytics Manager will sitin part of our Savings Triberesponsible for Zopa’s flagship Smart Saver app and our Award-winning Fixed Term Savings Products.  The Savings squad owns our savings products and collaborates with many squads whose central services are used by savings (e.g.,Operations, Payments, Treasury). With over £3bn of savings and large growth predicted over the next few years we need a data driven Data Analytics Manager to generate insight and review commercial opportunities for growing our deposits, conduct analysis using internal and external data (e.g. Customer, Revenue, Product, Market and Industry) to derive insights that will drive business decisions and produce management information to report on performanceachievedeach month to the Savings leadership and Zopa Leadership Team.  With the team focusing on two of Zopa’s key growth initiatives this year there are lots of opportunities to gain exposure and learn new skills aligning with your personal career ambitions.  

A day in the life…

• Generating key insight from data and using this insight to drive decision making – this will be customer, market, industry and commercial data  
• Modelling the impact of potential and recently launched features and products on customer satisfaction and financial outcomes 
• Defining and delivering savings MI, metrics and measures 
• Problem solving together with software engineers, product designers and our operational teams to build the best possible customer experiences. 
• Presenting complex MI and pulling out key insights to the Savings team and senior leadership 
• Using data to support commercial decision making 
• Build a deep understanding of what drives the savings markets, to help understand changes in MI and commercial models 
• Supporting growth initiatives, monitoring key metrics, identifying improvement opportunities, and proposing solutions 
• Working on technical initiatives, building an understanding of the system and key integrations with other teams  

About you…

• Strong experience in a challenging, fast-paced environment  
• You’re analytical, have excellent attention to detail and you work well with competing tasks and timescales 
• You have a quantitative background and you’re a natural at turning data into insight that supports decision making 
• You can communicate your insights succinctly and influence upwards, downwards, and sideways.  You treat others with respect but you’re not afraid to challenge them sensitively 
• You are empathetic. You do the right thing for customers, even if it’s the more challenging option 
• You’re a self-starter. You know when to ask for support and you’re not shy about doing so, but you don’t wait to be told what to do. 
• You don’t define yourself narrowly. You roll up your sleeves and jump in where help is required, and you’re always look 
• You have previous experience using Amplitute, Excel, SQL to analyse data and strong modelling skills  

Flexible working? Yes please! 
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.  
Not only that – you’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.  *Subject to having the right to work in the country of choice 
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.