Data Analytics Manager – Aftersales (SG32) Job

Company Information

PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced power trains, provides financial services and information technology, and distributes truck parts related to its principal business.

Peterbilt Motors Company

On highways, construction sites, city streets, logging roads – everywhere our customers earn their living – Peterbilt’s red oval is a familiar symbol of performance, reliability and pride. Peterbilt has reigned as America’s premium quality truck manufacturer since the company’s founding in 1939. Our dedication to deliver products and services focused on improving customers’ performance, image, profitability and peace of mind truly makes Peterbilt the Class of the Industry.

Requisition Summary

This position is responsible for coordinating efforts that drive improvement of the overall quality and warranty of Peterbilt product. This individual is expected to lead a team that extracts, reports and analyzes data from multiple sources to develop meaningful and actionable reporting to drive product improvement, warranty cost reduction and customer uptime. This role will serve as a liaison for Aftersales in dealing with Production, Supplier Quality, Engineering, and Field Service to facilitate improvements.

Job Functions / Responsibilities

• Lead and develop a team of data analysts across the Aftersales organization.
• Positively impact the customer experience by analyzing all available data sources to quickly identify emerging trends, top issues and cost impact summarizing complex data analysis and presenting findings in weekly warranty meetings with senior management.
• Integrate Aftersales data from multiple sources to produce a single overarching view of the customer Aftersales experience.
• Provide accurate, relevant and meaningful ad-hoc analysis to management to support strategic and tactical decision-making.
• Work with Production, Quality, Engineering, and Aftersales teams to initiate programs and projects that improve the overall quality of Peterbilt’s products through data analytics.
• Provide monthly updates to the executive staff to highlight current Aftersales performance and opportunities within the company.
• Monitor the effectiveness of corrective actions.
• Develop new process improvements to increase the speed, accuracy and efficiency of our work.

Skills / Competencies

• Strong background with organizing data, analytics, and reporting.
• Experience with, or understanding of statistical techniques, modelling, and machine learning.
• Python, SQL and Tableau experience preferred.
• Ability to present and communicate to all levels of management.
• Must be a highly-motivated self-starter and self-directed learner with a creative mind, high attention to detail and a solution-oriented outlook.
• Candidate must demonstrate strong analytical skills, excellent general business acumen, with the ability to concisely and clearly communicate complex topics.
• Demonstrated experience with applied continuous improvement.
• Proficiency with Microsoft Office suite.

Education

• Technical or business degree required
• MBA or progress towards an MBA strongly preferred

Paccar Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

• Competitive salary and 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – Minimum of 10 paid vacation days, 12 paid holidays, and sick leave
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability program
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• Global Fortune 500 company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their field
• This position is also eligible for a holiday gift.

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. Peterbilt promotes Diversity and Inclusion through mentorship, events, and affinity support groups – The Diversity Council, Peterbilt Women’s Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D) and ADVOCATE (An LGBTQ support group).

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