Data Operations Analyst II

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.

Responsibilities

The Data Operations Analyst will provide daily production technical support to ensure the overall performance of the production systems are maintained at the highest levels through proactive measures and problem resolution.

• Works closely with Software and QA through the Release Management process. Interacts with all levels of technical and management positions.
• Ensures that customers’ concerns or service level incidents are addressed promptly and efficiently by troubleshooting, engaging other engineers, implementing solutions or advancing to the appropriate member of management or third tier resources.
• Adheres to service level agreements, IT best practices, ISO requirements for 9001, 14001, 20000 and 27001.
   

Qualifications

• 5 years of Data Operations Support experience or 3 years with bachelor’s degree or equivalent experience in computer science or related field
• Intermediate level Linux command skills, with experience in KSH/Python scripting.
• Performs advanced level troubleshooting including sophisticated issues of data processing systems
• Demonstrates administrative knowledge of automation systems and troubleshooting capability
• Shown experience in detecting, reporting, advancing, tracking and documenting incidents

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $67,000 – $114,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.