DevOps Leader, S&C, I&A Unit
Job Description
United States (Hybrid)This hands-on role will drive the transformation of service delivery, fault management, predictive maintenance, and customer experience by building and deploying automated, intelligent solutions in close partnership with Product & Engineering (P&E), CNS Tech, GBC, and domain teams. The DevOps Lead will act as the primary bridge between S&C and P&E, ensuring seamless “hand-in-glove” collaboration while owning the end-to-end automation roadmap for Services & Care. Your responsibilitiesDefine and execute the DevOps and automation strategy for the Services & Care (S&C) organization.
Lead the design, development, and deployment of AI/GenAI-powered automation solutions to significantly enhance service integration, fault detection, resolution speed, and predictive capabilities. Own the Automation Plan of Record (PoR), Scope of Work (SoW), and innovation funnel for S&C; prioritize and drive the implementation of high-impact initiatives. Act as the single point of contact for Product & Engineering (P&E) on all serviceability, Day-2 operations, and automation-related topics. Partner with Delivery Excellence to define, track, and report meaningful KPIs for automation initiatives.
Identify, evaluate, and prioritize automation use cases; develop playbooks, frameworks, and guidance for domain teams and other organizations. Lead global Proofs-of-Concept (PoCs), trials, and lab-as-a-service utilization, ensuring structured, repeatable, and successful outcomes.
Drive adoption of modern digital platforms, CI/CD pipelines, Infrastructure-as-Code, observability, and AIOps practices across S&C. Your skills and experienceYou have:Over 5 years in senior technology leadership roles, with a focus on automation and digital transformation. More than 5 years of hands-on development and implementation experience in enterprise software or telecommunications.
5+ years of leadership and domain expertise in telecommunications, including core networks, 4G/5G, orchestration, security, analytics, and Day-2 operations. Deep, practitioner-level expertise in DevOps methodologies, CI/CD, Infrastructure as Code (Terraform, Ansible), container orchestration (Kubernetes), and modern cloud-native architectures. Proven, practical experience applying AI, GenAI, and AIOps to transform service and network operations.
A track record of successfully driving large-scale transformation programs in matrixed, global organizations without direct line authority. Strong customer-facing skills, with the ability to translate business and customer needs into technical solutions.
A visionary yet pragmatic mindset—balancing strategic thinking with tactical execution. Comfort operating in ambiguity and driving alignment across diverse, global teams. It would be nice if you also have:Master’s degree in computer science, Engineering, IT, or a related field.
MBA or other business-oriented postgraduate qualification (a significant advantage). More informationSome of our benefits:Flexible and hybrid working schemesA minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)Life insurance to all employees to provide peace of mind and financial securityWell-being programs to support your mental and physical healthOpportunities to join and receive support from Nokia Employee Resource Groups (NERGs)Employee Growth Solutions to support your personalized career & skills developmentDiverse pool of Coaches & Mentors to whom you have easy accessA learning environment which promotes personal growth and professional development – for your role and beyondLearn about additional benefits in specific countries. About UsAbout NokiaJoin us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future. Learn more about life at Nokia. About the Business GroupIn Cloud and Network Services, as Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models.
Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. Our recruitment processWe act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
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