Director PMO

Job Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees.

Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen together.

Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees.

Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary The Director of the Portfolio Management Office within Enterprise Business Operations is a senior leadership role accountable for driving enterprise-wide transformation through a strategically managed portfolio of programs and projects. Reporting to the Vice President, Transformation, this position focuses on program management excellence, shared services optimization, and global business frameworks to deliver standardized processes, digital innovation, and measurable business value. The Director ensures alignment with enterprise objectives, provides governance and prioritization, optimizes resources, and fosters a culture of continuous improvement and innovation.

Leading Program Managers and Project Managers, this role guarantees consistent delivery and strong stakeholder engagement across multiple functions and geographies. What you’ll do • Portfolio Governance & Strategy: Build and maintain a portfolio management framework to drive enterprise-wide initiatives; ensure transparency, prioritization, and effective decision-making.

• Leadership & Talent Development: Lead and mentor Program Managers and Project Managers; develop talent through coaching, capability building, and succession planning. • Transformation Oversight: Manage initiatives that advance operational excellence and GBS maturity, integrating service, operations, and transformation pillars. • Change Management: Embed change management practices into portfolio delivery to ensure adoption of new processes and technologies.

• Financial & Performance Management: Track portfolio budgets and performance metrics to optimize value and impact. • Risk Management: Identify and mitigate risks across programs and projects to ensure successful outcomes. • Stakeholder Engagement: Communicate progress and value to executive stakeholders; build strong cross-functional relationships.

• Innovation & Continuous Improvement: Drive innovation through automation, analytics, and best practices to enhance service delivery. Minimum basic requirements • Bachelor’s degree in business administration, project/program management, or related field. • PMP certification required; PgMP or SAFe certification is a plus, with deep expertise in portfolio methodologies and change management frameworks (e.

g. , Prosci, ADKAR). • 10+ years of Program/Portfolio management experience, specifically supporting large-scale enterprise transformation initiatives within a Global Business Services (GBS) or Fortune 500 environment.

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