Engineer – Data (DataOps)

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We are looking for a candidate with 2+ years of experience in the below,

• Oversee the day-to-day operations including monitoring, data observability, data ingestion, regular checks for issues, anomalies, and bottlenecks & issue resolution
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, redesigning infrastructure for greater scalability, etc
• Implement monitoring systems and processes to track the performance and observability of data
• Identify bottlenecks, and proactively address performance issues to ensure high availability and responsiveness
• Lead data incident management processes, including data outages, breaches, or data-related disruptions
• Work collaboratively with Data teams and ML teams on on any new/enhancement requests 
• Should be willing to support month/week ends and work in flexible working hours when required 

Qualifications

• Good knowledge in Data Structures and Algorithms
• Good in SQL, and RDBMS concepts 
•  Any one of the following programing languages, Scala, Python or Java 
• Knowledge of Big data ecosystem
• Good understanding of AWS or any cloud platform 

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.