Engineering Manager – Data (DataOps)

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

The Data & Analytics Operations Manager is responsible for the functional management of Data platform and business intelligence information across IT focusing on data definition, processes, methodologies, governance, and quality across Operations. 

Key Responsibilities: 

• Manage critical day-to-day data ingestion operational processes adhering to the SLA 
• Maintain data reliability in the platform, and analytics landscape, send out RCA reports for reported incidents
• Optimize big data platforms and infrastructure to support the performance and scalability requirements of analytics workloads
• Cross-team collaboration for L1 ticket prioritization and providing interactive support for user queries, and DevOps associated with data stack infrastructure
• Collaborate with data science and analytics teams to support the development and deployment of analytics solutions
• Provide technical expertise and guidance on data preparation, feature engineering, and model deployment in big data environments
• Send Weekly, and monthly platform status to stakeholders and work on continuous improvement
• Flexible to work over the weekends as required 

Qualifications

Technical Skills: (knowledge, experiences, IT tools/software, languages)

• Overall 8-13 Years of experience in managing critical data ingestion.
•  Responsible for managing and leading small to medium-sized team for production support. 
• Good exposure to the Data landscape technologies including Data lake, Enterprise data warehouse
• Hands-on experience with Spark or Scala 
• Proficiency in data processing technologies such as ETL (SQL, Python) 
• Good exposure to a cloud platform preferably AWS with Devops skill for automation like Terraform 
• 3+ years Project management experience

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.