Field Quality Project Manager

Job Description

Job DescriptionPosition OverviewWe are looking for a proactive and results-driven Field Quality Project Manager (FQPM) to lead the charge in identifying, tracking, and coordinating the resolution of quality issues impacting our plants and customers. This role is critical in bridging the gap between Service Organization, Procurement, Engineering teams, and Manufacturing —ensuring swift and effective responses to customer-impacting concerns. As the FQPM, you will manage the full lifecycle of field quality issues, from initial identification to final resolution, while influencing cross-functional teams to take timely, data-driven actions.

You will be the voice of the customer, driving improvements in product reliability, safety, and overall customer satisfaction. ResponsibilitiesCoordinate all Red Arrow activities leading the Chassis/Body(truck and bus) systems:Lead the COL (Customer Online) meetings, presenting new issues and providing updates on ongoing investigations. Define and refine problem statements with support from Service Organization and using data trends such as R/1000 and Cost Per Unit (CPU) metrics. Lead the escalation of issues facing delays or process disagreements to executive forums, with clearly defined support requests.

Notify the Product Safety team of any safety or compliance risks identified during field issue investigations. Monitor progress of issues under the Quick Process and lead Round Table discussions when key milestones are missed.

Guide the transition of issues from Quick to Heavy Process in the RTM meetings, ensuring investigations are complete and priorities are aligned across engineering, service, supplier quality, and manufacturing. Track the progress of investigations within the Heavy Process and apply project management tools to address delays. Keep the FRAS system updated with current investigation statuses and upcoming milestones.

Lead monthly performance reviews and communicate system-level updates to leadership, maintaining key quality metrics, including COL Velocity and Red Arrow Response timelines. Drive the system quality improvement roadmap, reviewing performance against targets and defining new goals. Identify and implement initiatives that reduce issue frequency, improve customer experience, and lower CPU.

Support Commercial teams with technical insights during customer and dealer engagements. Maintain alignment with the Service Organization by providing timely updates and adjusting issue priorities as needed.

Minimum RequirementsMaster’s degreeAt least 6 years of technical project/program management experienceAt least 1 year of lead experienceORBachelor’s degreeAt least 8 years of technical project/program management experienceAt least 1 year of lead experienceORAt least 10 years of technical project/program management experienceAt least 1 year of lead experienceAdditional RequirementsQualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e. g.

, H-1B status)Desired SkillsBachelor’s degree in Engineering desiredAdditional qualifications or certifications in quality, project management, or systems engineering are a plusStrong leadership and influence management skills; ability to guide cross-functional teams without direct authorityExcellent communication and presentation skills, capable of engaging audiences from engineering teams to executive leadershipDesired proficiency in statistical data analysis and performance metric trackingSolid engineering background in truck chassis/cab systems and/or bus body systemsProblem solving experience leading root cause analysis, and issue resolution strategies

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