Financial Hardship Digital Data Analyst

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

The Digital Data Analyst sits in the Global Squad within our Digital Sales Experience team for the remainder of FY2024 (end of September 2024). This role is critical to meeting ANZ’s commitment to ASIC on Financial Hardship, due by Sep 2024. The successful candidate will support an audit of all Financial Hardship content and journeys on Anz.com, establish strategy, and deliver uplifted content and journeys on ANZ.com to mitigate the ASIC findings and identified systemic issues.

The Data Analyst is critical to making this happen and will:

• Understand and measure digital customer journeys and the effectiveness of online financial hardship content
• Use online and offline data to understand customer attributes, behavior, preferences and pain points when it comes to accessing financial hardship content
• Define and implement audiences for on-site and off-site activation
• Perform deep-dive analyses on business initiatives and prepare post-implementation-reviews

Role Location: Melbourne

Role Type: Opportunity until September

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Hands-on experience with Adobe Analytics and Adobe Target (preferred) or similar tools.
• Knowledge of web analytics, digital marketing/advertising fundamentals and customer journey optimization
• Ability to identify, describe, quantify and prioritise opportunities, build business cases and influence stakeholders, and work with squad members to deliver outcomes
• Experience with data analysis tools such as SQL, Python, or R
• Experience combining disparate data from multiple sources to create a complete understanding of a problem or opportunity
• Strong written, visual and verbal communication of analysis insights and recommendations to a non-technical audience
   

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.  We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 61463

Job Posting End Date

 14/03/2024, 11.59pm, (Melbourne Australia)