Group Manager, Product Design (JobEx)

Job Description

Why Housecall Pro?Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)Paid holidays and flexible, take-it-as-you-need-it paid time off Equity in a rapidly growing startup backed by top-tier VCsMonthly tech reimbursementsA culture built on innovation that values big ideas, no matter where they come from Role Overview:As a Group Manager, Product Design, you lead and oversee design teams, ensuring that Housecall Pro’s products are intuitive, engaging, and aligned with user needs.

You are responsible for strategizing across our product offerings, collaborating closely with product management, engineering, and other key stakeholders. Your leadership ensures that design quality and user experience are consistently high across all products.

By fostering creativity and innovation, you help to shape the visual and functional aspects of our products, making them not only functional but delightful to use. You provide mentorship to your team, fostering a culture of accountability, innovation, and continuous improvement. Your ability to think both strategically and tactically allows you to guide your team through complex product challenges while ensuring that key milestones are met on time.

Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. You will amplify that mission by elevating design quality, driving strategy, product vision, and enabling others to do their best work.

What you do each day:Help lead the design vision and strategy for your product design team, ensuring alignment with business goals and product roadmaps, while delivering measurable impact to our Pros’ workflows. Mentor and level-up designers, providing feedback, guidance, frameworks, and thought partnership that improves team craft and decision-making.

Drive product strategy through design, partnering with PMs and engineering leads to define problem spaces, shape roadmaps, and identify opportunities that move the business forward. Help define and evolve Housecall Pro’s interaction patterns, information architecture, and multi-surface design system, ensuring cohesion across teams and surfaces. Run and facilitate deep discovery, including research synthesis, field studies, workflow modeling, and prototype-driven exploration.

Translating ambiguous spaces into aligned product direction. Advocate for design thinking and a customer-first mindset across the organization, ensuring the team focuses on delivering delightful user experiencesAnalyze and track design metrics to measure the effectiveness of design solutions and continuously improve design outcomesCommunicate design rationale clearly and persuasively to executives, cross-functional stakeholders, and product team, framing decisions through customer value and business outcomes. Bring new ideas and next-generation experiences to the table, exploring emerging patterns in mobility, AI, automation, and workflow design that meaningfully improve Pros’ day-to-day lives.

Balance hands-on design work with strategic leadership to meet both short-term and long-term design objectives Qualifications:8+ years of experience in product design, with at least 3 years in a leadership role managing design teamsBachelor’s degree in UX/UI design, interaction, a related field, or equivalent work experienceDemonstrated ability to elevate design quality, influence strategy, and deliver experiences that measurably improve user workflows. A portfolio demonstrating systems-level thinking, domain ownership, design leadership, and work that shaped product direction, not just UI output. What will help you succeed:A strong, strategic design perspective, grounded in customer understanding and business impact, while remaining open to input, feedback, and iteration.

Expert-level knowledge of design principles and patterns, interaction design, motion, accessibility, and platform constraints. Proven track record of operating autonomously, handling ambiguity, and driving alignment across multiple teams and stakeholdersYou have a full understanding of the importance of always thinking about the second and third-order effects of any given decision. Relentless attention to detail and mastery of design craft from IA to interaction models to visual systems, with a deep care for how designs are built and experienced by our Pros in the real world.

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