Head of Solutions Delivery

Job Description

About Our CompanyBuilt on over four decades of pioneering research at Princeton University, our platform represents the leading edge of innovation in freight and transportation planning. We help customers unlock double-digit revenue gains and drive smarter, data-driven operations at scale. With the recent close of our Series C funding round led by Koch Disruptive Technologies, we’re entering an exciting new phase of growth.

Today, Optimal Dynamics is a high-growth company of ~70 employees, backed by top-tier investors including Bessemer Venture Partners, The Westly Group, Activate Capital, and Koch. We’re on a mission to redefine the way logistics decisions are made—and we’re just getting started. About Our TeamWe are a team of bright, kind, and solution-oriented people focused on creating value for our customers. We can solve problems individually, but understand that the best solutions are found when the team brainstorms ideas together.

We are excited about balancing the need to deploy new solutions quickly and designing solutions that are secured, reliable, maintainable, and scalable for the long run. About Our RoleAs the Head of Solutions Delivery at Optimal Dynamics, you will lead the successful execution of customer projects from kick-off through go-live.

This role is critical to ensuring our AI platform is deployed efficiently and effectively, aligned with each customer’s business objectives. You will lead a team driving implementation excellence, accelerate time-to-value, and establish scalable delivery frameworks that enable repeatable, high-quality deployments. You will also oversee cross-functional coordination among the Sales, Deployment, and Customer Success teams, ensuring seamless handoffs, clear accountability, and a consistent customer experience throughout the deployment lifecycle.

Key Responsibilities Leadership in Solutions DeploymentOversee and direct the full deployment lifecycle of Optimal Dynamics solutions, from project kick-off through go-live, ensuring alignment with customer goals and operational needs. Set the strategic direction for deployment and lead a team of implementation specialists to deliver high-quality, timely, and cost-effective solutions.

Champion the integration of change management principles to support customer teams in adapting to new workflows, systems, and technologies.

Process Optimization and EfficiencyContinuously assess and refine deployment workflows to accelerate time-to-value and maximize delivery efficiency. Implement scalable best practices and methodologies that enhance resource utilization, streamline execution, and leverage data to inform process improvements.

Customer-Centric FocusBuild strong, trust-based relationships with customers to understand their business drivers, success metrics, and expectations. Collaborate with customers to define clear implementation goals, monitor progress through data-backed insights, and ensure those goals are met and exceeded. Support customers in navigating operational change by aligning deployment plans with internal readiness and user adoption strategies.

Cross-Functional CollaborationManage seamless coordination between Sales, Deployment, and Customer Success teams, ensuring full transparency and alignment throughout the deployment journey. Partner closely with Sales to facilitate smooth transitions for new customers, providing key insights into customer needs and operational requirements.

Ensure cross-functional teams are aligned in supporting change adoption, from technical onboarding to process transformation. Team Development and MentorshipLead, mentor, and grow a high-performing deployment team, providing training, feedback, and development opportunities to build expertise and accountability.

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