IAM Engineer – Operations (Remote)

Job Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you. About the Role: We’re seeking a detail-oriented IAM Engineer-Operations to help maintain and optimize our IAM/IGA platform infrastructure.

The ideal candidate will be responsible for day-to-day operational support including monitoring system health, troubleshooting technical issues, and managing incident response – while ensuring compliance with security policies, regulations, and operational needs. This person will help optimize access management processes across the organization as well. What You’ll Do: Monitor platform performance and identify potential issues before they impact operations.

Investigate and resolve technical problems through systematic troubleshooting. Manage and prioritize support tickets according to severity and business impact. Provide clear documentation and status updates on resolved issues.

Escalate complex problems to appropriate teams while maintaining accountability. Generate and analyze performance reports to identify trends and improvement opportunities.

Collaborate with cross-functional teams to ensure platform stability and reliability. Streamline IAM processes through automation and advanced technologies. Enforce IAM policies, standards, and controls to address related threats and vulnerabilities.

Collaborate with senior leadership to evaluate and recommend IAM best practices for enterprise security strategies. Stay current with industry trends and emerging technologies to recommend enhancements. Collaborate with internal teams to assess and optimize IAM-related workflows and processes.

Drive initiatives to increase the reliability and efficiency of IAM operations. Facilitate training and knowledge transfer sessions on IAM utilization. Identify opportunities to simplify architecture and workflows to enhance user experience and enable rapid innovation in workforce IAM.

What You’ll Need: Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of experience in IAM or related IT security roles. Strong expertise in IAM concepts, RBAC, and protocols (SAML, OAuth, OIDC).

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