IT PROGRAM MANAGER, LEVEL 4

Job Description

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. Snap Engineering teams build fun and technically sophisticated products that reach hundreds of millions of Snapchatters around the world, every day. We’re deeply committed to the well-being of everyone in our global community, which is why our values are at the root of everything we do. We move fast, with precision, and always execute with privacy at the forefront.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn.

No matter where you are or how you express yourself, it’s always the fastest way to share a moment! We’re looking for an IT Program Manager to join Team Snapchat and help lead the next wave of Enterprise AI transformation across the company. This role sits at the intersection of AI innovation, IT engineering, and SaaS systems administration.

You will be embedded within our IT Engineering and SaaS Admin teams, driving programs that scale and operationalize next-generation AI and agentic tools used across the enterprise. If you’re part Program Manager, part IT generalist, and part AI experimenter, this role is for you. What You’ll DoLead the rollout of next-generation Enterprise AI tools, including agentic systems, workflow automation, and internal AI platforms.

Drive cross-functional decision-making with a high degree of autonomy across IT Engineering, SaaS Admin, and business partner teams. Embed directly with IT Engineering and SaaS Admin teams to coordinate technical work, operational readiness, and cross-team dependencies.

Own end-to-end program delivery—scope, planning, execution, risk/issue management, and executive-ready communication. Define operating rhythms, roles, and responsibilities that align engineering, operations, and business teams around shared outcomes. Run sprint ceremonies and delivery cadences with technical teams to move work from design → implementation → rollout.

Identify, track, and resolve risks, blockers, and cross-team dependencies that impact execution. Drive change management and adoption, including communication, training, and feedback loops to ensure successful rollout of AI tools. Measure and report program outcomes, including usage insights, operational performance, and business value.

Contribute to the operating model of Snap’s AI Center of Excellence, helping establish standards and delivery best practices. Knowledge, Skills & AbilitiesExperience delivering complex, cross-functional technology programs in fast-paced environments. Practical understanding of Agile / Scrum and the software development lifecycle.

Ability to understand technical details from IT Engineering, SaaS systems, infrastructure, identity, networking, and other core IT domains. Comfortable embedded within technical teams and driving engineering and operations workflows. Strong command of Jira and Confluence for planning, tracking, and visibility.

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