Learning Experience Design, Senior Analyst
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.
Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era?
You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a LED Analyst / Senior LED Analyst, you’ll be at the forefront of designing transformative learning experiences that enable Salesforce teams and customers to succeed. You’ll go beyond building training – you’ll act as a strategic partner and performance consultant, diagnosing root causes, shaping solutions, and ensuring learning programs drive measurable impact. Senior Analysts lead projects end-to-end, mentor junior team members, and bring advanced instructional design, data, and technology expertise to solve complex challenges.
You’ll champion accessibility, experiment with new tools (including AI), and translate diverse stakeholder perspectives into clear, high-impact solutions. This is a role for a builder and innovator – someone who can design, influence, and elevate both the craft of learning and the business outcomes it enables. What You’ll Do Design & Deliver Impactful Learning: Lead the creation of engaging, inclusive, and effective learning programs using advanced instructional design principles and performance consulting approaches.
Act as a Performance Consultant: Analyze business problems, uncover root causes, and align learning solutions with measurable outcomes. Champion Accessibility & Inclusion: Ensure all experiences meet accessibility standards and foster equity for diverse learners.
Leverage Data & Insights: Interpret complex data sets, learner feedback, and business metrics to refine solutions and demonstrate impact. Integrate Emerging Tools & AI: Explore and apply new technologies, including AI agents, to enhance design, efficiency, and innovation. Lead & Mentor: Guide junior analysts, model best practices, and share expertise in instructional design, collaboration, and problem solving.
Facilitate Collaboration: Build trust with stakeholders and SMEs, navigate objections, and integrate multiple perspectives into cohesive solutions. Communicate with Impact: Craft compelling stories, facilitate effective meetings, and clearly present findings and recommendations to diverse audiences. Manage Complex Projects: Drive large-scale initiatives forward with strong project management discipline, ensuring scope, timelines, and deliverables are achieved.
What You Bring A passion for instructional design as a strategic discipline, not just content creation. Curiosity and courage to experiment with new methods, tools, and AI, while grounding decisions in data and learner impact. A proven ability to translate complex problems and diverse stakeholder needs into clear, actionable solutions.
An inclusive mindset, ensuring accessibility and equity are designed into every experience. A knack for storytelling and communication, able to influence decisions and inspire action across teams and leadership. Confidence and presence in leading projects, mentoring peers, and facilitating high-stakes conversations.
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