Learning Infrastructure Specialist

Description

Location: Within 50 miles of any Elevance Health Pulse Point location

Shift: Monday – Friday; 1st shift hours

The Learning Infrastructure Specialist is as an individual contributor on the CXO L&D Center of Excellence Team, responsible for integrating digital and AI advancements into content development processes and tools. The role ensures seamless integration of cutting-edge technologies within learning content development workflows and tools and provides mentorship to less digitally capable designers. Key responsibilities also incorporate handling end-to-end client and learner experiences when technology is critical to a learning solution. Duties include partnering with Learning & Development associates to decipher client business requirements, offering consultancy on optimal technology usage, partnering with clients on project aspects to ensure success, and managing project scope. This role also determines the need for external consultants for project plan completion, administers knowledge management platforms, and supports associates on learning technologies. The role tackles issues with learning technologies, tests new systems, ensures learning event readiness, and continuously seeks to improve the efficiency of offered training services.

This position will report into: Jen Dottellis

How you will make an impact:

• Manage recurring system release process and strategy across multiple squads.
• Create dynamic learning solutions (interactive Tech Summaries; reusable call/content libraries)
• Nintex development (workflows, scoring/automation)
• Automate reporting, as applicable.
• Embrace emerging digital technologies to evolve strategy.
• Consult, recommend and implement standardized content maintenance cycle.
• Centrally manage license administration
• Evolve internal quality assurance program and data tracking to show measurable outcomes and trend data.
• Conduct data tracking capabilities to highlight ROI, evaluate time/capacity tracking trends, maintain holistic view of overarching portfolio.
• Advance internal gamification offering and produce formalized strategy to evolve business adoption, immersion, and marketing.
• Manage relationship and liaise with external providers, including managing contract and budget; evaluate need for new partners or product offerings.
• Secure AI certification of digital tech tools (AI capabilities to augment and expand scope)
• Partners with Learning & Development associates to gather and interpret client business requirements.
• Consults on the best usage of technology, based on specific client business needs and practices, ensuring strategic adoption and effective use of learning technologies.
• Partners with clients on project charters, scope, goals, deliverables, required resources, budgets, and timing to ensure project success.
• Tracks and reports on project milestones.
• Manages project scope by ensuring any changes to scope are documented and approved.
• Determines if external consultants or contractors will be required to complete the project plan, and may assist in recruiting and managing appropriate vendor resources.
• Administers and maintains knowledge management platforms and learning and performance systems.
• Trains, coaches, and supports associates on learning technologies.
• Researches and resolves issues with learning technologies and provides technical system support on behalf of users.
• Tests new systems and functionality.
• Ensures learning event readiness.
• Seeks and supports new approaches, practices, and processes to improve the efficiency of training services offered.

Minimum requirements:

• Requires BA/BS in Education, Information Technology or related field and a minimum of 3 years of project management experience, and experience as a Training/Learning Consultant, Instructional Designer, or eLearning Designer; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

• CTT, CIT, or CPLP Certification preferred.

For candidates working in person or remotely in the below locations, the salary* range for this specific position is $76,080.00 to $125,532

Locations: California; Colorado; Nevada; New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws .

• The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.