Manager, Documentation

Job Description

How you’ll make an impact:Technical writing is a vital part of Strata’s software development process. As Manager of Documentation, you will empower customers by delivering technical help content that enables them to use Strata software effectively, achieve results, and realize value. You will lead Strata’s team of technical writers responsible for creating and maintaining end-user content for Strata’s suite of products, including online help and release notes.

You will guide the strategic focus of the team to ensure documentation drives user enablement, adoption, and self-service by focusing on benefits and outcomes, not only features or steps. Y ou combine a love for clear, concise, and accessible documentation with a strong grasp of technology, collaboration, and process improvement. While this role entails all the usual tech writing responsibilities, working with product managers, developers, and QAs in an agile development cycle to document our product for monthly releases, we’re also looking for someone with strong project management and troubleshooting skills. You thrive in a fast-paced environment, managing multiple priorities while empowering your team to deliver excellence.

You live Strata’s Core Values and Core Manager Expectations. A day in the life:Lead, mentor, and manage a team of technical writers, fostering professional growth and collaboration.

You will report to the Senior Director of Training and Documentation and work collaboratively with the broader Training & Documentation and Product teams to execute Strata’s customer content strategy. Partner closely with Product Management, Engineering, Quality Assurance, and Training to ensure timely, accurate, and high-quality content delivery. Communicate project priorities, progress, and outcomes to stakeholders across the organization.

Partner with Support, Training, and Marketing to ensure documentation aligns with customer needs and is easily accessible. Communicate project priorities, progress, and outcomes to stakeholders across the organization. Oversee documentation workflows, templates, and style guides to ensure a consistent voice and structure across all materials.

Create, refine, and implement structured writing processes and single-source documentation strategies. Review and edit technical content to ensure clarity, accuracy, and adherence to Strata’s standards.

Contribute directly to writing and editing as needed to support key deliverables. Leverage AI technologies to improve efficiency in content creation, review, translation, and publishing workflows. Evolve Strata’s documentation structure and content strategies to ensure search engine optimization (SEO) and discoverability across AI-driven tools and platforms.

Establish and report on metrics and KPIs that measure documentation quality, usage, and impact. Drive continuous improvement by identifying efficiencies in authoring tools, publishing platforms, and content management practices. What we’re looking for:Writing Expertise5+ years of experience writing and editing software documentation, online help, or technical content.

Strong attention to detail with the ability to balance multiple projects in a fast-paced environment. Experience in the healthcare, higher education, or financial services industries. Familiarity with enterprise performance management (EPM) or ERP software, knowledge of accounting, or knowledge of financial planning concepts.

Leadership & Collaboration:3+ years of experience managing a team. Excellent project management, communication, and leadership skills. Experience collaborating within Agile software development environments.

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