Manager, Product Delivery

Job Description

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and SummaryManager, Product DeliveryOverviewThis is a customer-focused technical product specialist who provides pre-sales solution consulting to prospective customers and implementation guidance to customers that have chosen the Finicity API. In this role, you will collaborate with the Finicity Sales and Business Development teams to discover technical needs and communicate appropriate API services to meet these requirements. You will serve in a consultative fashion throughout the customer analysis, validation testing and on boarding processes to ensure successful customer outcomes.

Responsibilities• Provide pre-sales assistance for sales opportunities to prospective partners and customers (New Services), including installations, troubleshooting and training of our API Services. • Lead technical discussions to remove technical roadblocks and define API solution options• Act as an interface between our Sales/Business Development teams and internal customer support and development teams to resolve outstanding prospect and customer issues• Develop and perform product demonstrations and technical presentations via webinars or meetings• Work closely with customers in the design and implementation/integration of our API• Work to understand our prospects and customers technical business drivers and how to map these to our API• Work with our API product teams to outline customer requirementsAll About You• Previous experience in a sales engineering, implementation consultant, onboarding specialist or any combination of roles in which you worked with customers on installations, troubleshooting and training of API or similar technical services• A degree, college coursework or a combination of relevant work experience and training from which you gained a solid understanding of web applications and architectures• Ability to understand, apply and communicate platform and API features and capabilities, as well as understand web services technologies in a SaaS environment• Ability to quickly identify and recommend practical guidance during technical Q&A sessions• Strong written and verbal communication skills, including the ability to communicate professionally in a highly technical environment• Able to travel once a quarter for customer consultationsPay RangesSalt Lake City, Utah: $103,000 – $165,000 USDChicago, Illinois: $103,000 – $165,000 USDO’Fallon, Missouri: $103,000 – $165,000 USD

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