Manager, Product Manager – Customer Services & Strategy (US Card)

Job Description

OverviewManager, Product Manager – Customer Services & Strategy (US Card)Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well-designed and intuitive products and customer experiences?

Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you. The US Card Customer Services & Strategy team has several openings within theRecoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces.

Across these roles, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature designYou’ll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature testBusiness Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needsYou’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage riskTechnology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customersYou’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategyTransformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teamsYou’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expertWe want you if you are:Intellectually Curious. You ask why, you explore, you’re not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer.

Comfortable with ambiguity, a hunger to learn and a seeker of new challengesCommunicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing.

You always can rally associates to work with youDo-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals.

You’re well organized, able to multitask and able to prioritize your workPassionate & Customer Focus. You care about growing others and bringing them together around what’s possible.

You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needsLearner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for helpTeam Player. You enjoy working with diverse people and driving the team toward a common goal.

You have the ability to put the team before yourself and establish long-lasting relationshipsBasic Qualifications:At least 3 years of experience working in Product ManagementCurrently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)A Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentrationPreferred Qualifications:Experience translating business strategy and analysis into consumer facing digital productsAt this time, Capital One will not sponsor a new applicant for employment authorization for this positionThe minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $144,000 – $164,400 for Manager, Product ManagementMcLean, VA: $158,400 – $180,800 for Manager, Product ManagementNew York, NY: $172,800 – $197,200 for Manager, Product ManagementRichmond, VA: $144,000 – $164,400 for Manager, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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