Manager, Technical Implementation

Job Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more.

Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3 billion.

We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Manager, Technical Implementation reporting to the Director, Implementation, will be responsible for the functional and strategic leadership of a team of Technical Implementation Managers. This role will cross lines of business supporting our direct, resold, and payer customers.

Technical Implementation plays a key role in ensuring our new and existing customers have accurate and consistent data integrations. This role has continuous opportunities to work cross-functionally with other leaders and provide delightful customer solutions. The ideal candidate thrives in a fast-paced environment making key strategic decisions while also not being afraid to roll up their sleeves and dive into the details.

We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst. What you’ll be doing: Day-to-Day Operations & SupportOwning the setup and maintenance of our Customers’ data and authentication integrations as well as all internal service account configurations.

Leading and coaching a team of Technical Implementation Managers by setting clear and achievable KPIs, providing constructive feedback, and carrying forward our high-performing, inclusive, and fun team culture. Serving as a leader and advocate for the development of your team and your team’s processes and resources. Serving as a point of escalation for our Customers, team, and cross-functional partners to resolve issues promptly and maintain strong relationships.

Ensuring alignment to and meeting of defined team KPIs and the effective reporting of KPIs to leadership. Customer & Stakeholder EngagementLeading and supporting cross-functional collaboration efforts to ensure alignment across all internal and external stakeholders. Serving as a thought leader within the organization for how best streamline configurations and data integrations for our Customers.

Supporting various customer engagements during the sales, implementation, and/or post-launch process. Process ImprovementDriving continuous improvement of our delivery processes to improve efficiency, scalability, quality, and outcomes. Partnering closely with Eligibility and Data Platform pod leaders to continuously improve workstreams and customer feedback loops, ensuring efficient eligibility file ingestion, timely system updates, and seamless integration across platforms.

Collaborating cross functionally with Sales, Customer Success, and Operations to define and maintain alignment on strategy and delivery on priority initiatives. Overseeing our Customers’ non-standard requirements (intaking requirements, aligning resources, maturing into repeatable processes). What success looks like in this role: Quality Launches | On-time platform configurations & error-free quality assuranceTimely Issue Resolution | Achieve the lowest possible mean time to resolution for customer data and eligibility issues through proactive monitoring, root-cause analysis, customer escalation pathways, and cross-functional coordinationCustomer Satisfaction | Consistently high customer implementation satisfaction scoresTop of License | Ensuring team and cross-functional partners are prioritizing work that matches domain and expertiseCross-Functional Operational Excellence | Collaborate cross-functionally to build seamless and sustainable processesWhat we expect from you: Bachelor’s degree or higher5+ years of solutions engineering, technical account management, implementation, and/or technical operations3+ years of people management with a proven track record of team retention and growthStrong technical knowledge, including: SQL, HRIS APIs, SFTP, ETL, SSO, Data WarehouseStrong agile project management experienceAbility to manage escalations and coach teams through complex client challengesAbility to thrive in a fast-paced and high-pressure environmentExperience creating cross-functional PRDs, SOPs, or PlaybooksPrior experience with tools such as: Snowflake, AWS, Smartsheet, Salesforce, Looker, HexlattHigh integrity, organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approachA deep passion to transform the U.

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