Marketing & CX Program Manager

Job Description

Marketing & CX Program Manager Job Description You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. The Kimberly-Clark Professional (KCP) CX & Marketing organization aims to be an innovative, “customer-first” thought leader and invaluable business partner to all industry end users and distributors by providing insights-driven solutions that meet unique needs.

The team strives to exceed Channel and End User expectations with unparalleled thought leadership and innovative category technology, resulting in relevant solution bundles that maximize KCP’s competitive advantage, share leadership, volume growth, and best-in-class partner status. Their Purpose is to unlock quantifiable growth through brand leadership for long-term market dominance.

The Vision is to be a united team focused on customer needs, innovative marketing, and data-driven execution. They prioritize transparency, a customer-centric approach, data-driven decisions, and empathetic collaboration. Upholding values of integrity, curiosity, tenacity, agility, and inclusivity, the team is committed to continuous improvement and adapting to changes while celebrating diversity as a strength.

The Marketing & CX Program Manager plays a pivotal role in driving strategic outcomes across customer experience and marketing initiatives. This role leads cross-functional programs that translate insights into action, ensure disciplined execution, and deliver measurable impact aligned with business goals. Reporting to the Associate Director of Marketing & CX Operations, this role ensures clarity, momentum, and progress across high-priority active initiatives by establishing and running best-practice program management standards and frameworks.

The Program Manager partners Marketing/CX leaders to connect strategy to execution and ensure operational excellence. In this role, you will: Program Leadership & Execution Discipline Lead cross-functional program management for priority CX and marketing initiatives from planning through delivery.

Define outcome-based KPIs upfront, track progress, and ensure benefits realization is reported back to leadership. Establish governance models, operating rhythms, and transparent reporting cadences. Manage dependencies, risks, and change management with discipline.

Ensure initiatives are delivered on time, on budget, and achieve intended outcomes—not just outputs. Operational Coordination & Enablement Monitor and document the status of all priority CX and marketing programs, providing regular updates to stakeholders and leadership. Identify and communicate project dependencies, blockers, and risks; proactively collaborate to resolve issues and maintain momentum.

Facilitate recurring team meetings with clear agendas, action-oriented discussions, and follow-ups. Stakeholder Engagement & Communication Build understanding, engagement, and commitment across teams to execute against program objectives. Provide timely and concise updates through dashboards, reports, and other communication tools.

Partner with internal teams to ensure alignment with annual and three-year business plans. Strategic Alignment & Outcome Delivery Translate strategic priorities into executable roadmaps for priority CX and marketing initiatives. Support the Marketing & CX function in prioritizing initiatives and maintaining visibility into progress and impact.

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