Mental Health Parity Clinical Operational Data Analyst

Job Description

This position is responsible for providing support to United States based Health and Benefits Consultants and Clients.  Within this role, as a member of North America client team, you will collect and analyze data that informs strategic business decisions. The expectation will be to produce several clients facing analytical reports efficiently and accurately.
Your role on individual projects will include elements such as data collection from vendors/ carriers, data validation, data extracts, conducting focused analyses, developing executive summary for senior H&B stakeholders & client presentations, developing management reports and other activities. 
You will continually learn about North America health and benefits concepts and principles and apply these skills in a global environment. Finally, you will interact with other members of our United States Health and Benefits team and can make important contributions to process improvements and new analytical tools.
This position requires an analytical mind who is detail oriented with work product and outputs using Microsoft Office tools. The position also requires the ability to accurately execute written and verbal instructions.
The Role
Manage NQTL operational data portion of parity assessment, including:

Prepare NQTL carrier operational data requests on behalf of each client/carrier
Coordinate with Project Manager regarding sending requests, timing, status, and follow-up
Attend internal and client kick off meeting with QTL/NQTL team 
Monitor carrier and vendor responsiveness to data requests
Validate completeness of response and report any issues or impact to timeline proactively to Project Manager
Complete initial review of carrier responses for parity projects
Map carrier responses to appropriate section of NQTL document
Cite specific reference, criteria, and example(s) for each response
Draft gap analysis based on documents reviewed including master templates and client specific responses
Collaborate with health management senior reviewer and Project Manager to conduct follow up calls/emails with carriers/vendors as needed for clarification and submission of additional documentation
Support the overall completion of the NQTL operational data component of the report
Schedule meetings and coordinate efforts of colleagues
Participation in weekly or bi-weekly project status calls as needed
Participate in MHPAEA office hours as needed
Maintain materials/documentation in a manner consistent with WTW work processes and peer review standards (e.g., filing of drafts, deliverables, client and carrier documentation)

 
The Requirements2-5 years’ experience dealing with health and welfare plans, ideally gained in a benefit consulting/brokerage firm, Health Plan, Third Party Administrator, Regulatory Agency, Legal/Compliance Firm, or insurance companyUS Registered Nurse or LCSW with active licensed preferredHealth analytics experience preferredUnderstanding of health plan utilization/case management processes, network management, credentialing, quality management, pharmacy prior-authorization processes and health plan operations Basic understanding of Mental Health Parity and Mental Health Parity Non-Qualitative Treatment LimitsWell-organized and detail orientedStrong project management and critical thinking skillsSelf- starter attitude and ability to work individually and as part of a teamStrong written and verbal communication skillsSense of accountability and ownershipFlexibility and proven ability to identify and resolve issuesStrong analytical, creative, and integrative skillsAbility to ask the right questions and seek help where appropriate, from colleagues and clients.Strong client service orientation and ability to respond to all communications effectively and in a timely mannerExcellent Microsoft Office skills, particularly in Excel and Power Point EOE, including disability/vets Compensation and BenefitsBase salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only). CompensationThe base salary compensation range being offered for this role is $80,000 – 100,000 USD.This role is also eligible for an annual short-term incentive bonus. Company BenefitsWTW provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.