Mid-Level BI Analyst – Maternity Leave Cover (1-Year Contract)

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
 
Our vision:  A world where everyone is free to focus on their most purposeful work, together. 
 

Ready to become a Wriker?

We’re looking for a BI Analyst, who will be conducting research and delivering business insights to support data-driven decision-making and optimization of business processes in the Customer Support team. Wrike Support is a diverse, multicultural team, responsible for building relationships with our customers and assisting them with any challenges they encounter. In this role, you will be responsible for providing business insights based on data analysis and assisting to implement change management based on those findings, defining key business metrics, and supporting the management team with the reporting and ad-hoc analysis required to make crucial business decisions. 

Responsibilities

• Compile, interpret, and present weekly & monthly reports on key metrics (SLA attainment, customer satisfaction, team load & efficiency, etc.)
• Automate recurrent reports, create, maintain and improve appropriate dashboards and data sources
• Conduct ad hoc analysis and deliver business insights to support data-driven decision-making in both run-the-business and change-the-business activities
• Partner with Operations and Leadership teams to implement new metrics and approaches to resolve possible areas for process improvement
• Collect historical data and directional inputs from stakeholders to forecast team load and capacity

You’ll achieve your best if you have 

• 2+ years of hands-on experience with SQL, databases (we use Google BigQuery) and statistics basics
• 2+ years of hands-on experience with BI tools (we use Tableau, Zendesk Explore) and proven experience in data visualization
• Strong analytical and problem-solving skills

You’ll stand out with

• Understanding of SaaS company metrics and processes 
• Experience working with customer-support teams and marketing teams
• Experience working with Python

Perks of working with Wrike

• Health insurance for you and your family
• SIM card with unlimited internet access for employees (provided during your employment)
• 21 paid vacation days
• 5 uncertified sick days per year
• 10 fully-paid continuous working days of sick leave per year
• School allowance of up to €600 per month (for children at school age)
• Up to 18 weeks of fully-paid maternity leave
• 2 weeks of fully paid paternity leave. 2 additional weeks which are provided by Wrike of fully paid paternity leave will be available for employees after 6 months of continuous service

What’s Next?

• Recruiter Screen
• Technical Interview
• Culture Interview

Your recruitment buddy will be Pavel Kucera, Technical Recruiter.

 

#LI-PK1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
 

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona 

💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗  Approachable: We’re friendly, easy to get along with, considerate, and helpful. 

Our culture and Values 

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

 

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.