Operations Support Analyst (Remote)

Job Description

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we’re not just another Healthcare Technology company; we’re pioneers reshaping the future of healthcare!

With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we’re a global team united by a powerful mission. We’re on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we’re the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We’re transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation’s premier healthcare ecosystem.

The Operations Support Analyst provides resolution to client issues that require more in-depth knowledge of the technology, platform, products, and/or processes. Issues are typically identified by the Client Services Team and can include complicated electronic data interchange (EDI) claim errors and transmission problems. Interacts with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues.

Supports the creation of internal and external client support documentation as needed. Interacts closely with other team members in Availity to provide the highest quality of customer service. When more advanced technical issues arise, the Operations Support Analyst serves as the SME and liaison between Operations, Customers (providers and payers), and the Availity Development teams.

The Operations Support Analyst also will be required to analyze and complete timely reporting for payers or product teams ad hoc or on a scheduled basis. The Operations Support Analyst can also be involved in functionality testing new products, user acceptance testing, and new payer operational readiness tasks as the needs arise.

Why you want to work on this team: You will have opportunities to grow and make an impact  This is a high-profile role where you will work with other teams in the organization to drive better results for the clients To be qualified for this position you have: Over 23 years of experience in a support role within the healthcare space (payer or provider). Bachelors degree in a healthcare related field highly preferred. Strong knowledge of EDI transactions and X1

Strong communication and problem-solving skills Strong analytical skills. You can analyze data, recognize patterns, identify trends, and make data-driven decisions is crucial. Solid understanding of computer operations and technical troubleshooting.

What will set you apart: B2B experience Familiarity with APIs Experience collaborating with technical teams such as Engineering and Product Experience with Salesforce, Jira, Power Bi, and Excel You will be: Providing in-depth research and resolutions for internal and external clients Interacting with trading partners, direct-connect payers, and internal product teams to facilitate a resolution for client issues Acting as the liaison between operations, customers, and development teams Analyzing and testing new products, user acceptance testing, and new payer operational readiness tasks Availity Culture and Benefits:  Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates.

“Availadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.   Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

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