Operations Support Specialist (Aftersales Data Analyst)

About the department:

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses and trucks.

Main responsibilities:

• Data Collection & Management:Gather and maintain data from various sources, including service reports, and SAP and contracts.
• Analysis & Reporting: Analyze trends in aftersales performance metrics, such as customer satisfaction scores, service provider quality scores, and warranty reserve. Develop and generate reports that provide actionable insights to management
• Collaboration & Strategy: Work closely with cross-functional teams, including Tender, Sales, and Finance, to align aftersales strategies with overall business goals.
• Process Improvement: Identify opportunities for process optimization within aftersales operations, leveraging data-driven insights. Recommend improvements to workflows and systems to increase efficiency and reduce costs.

Qualification and requirements:

• Bachelor’s degree or above, Finance or Accounting related
• More than 5 years of proven full-time experience in a similar role
• Proficient with MS Office, knowledge of Power BI is preferred
• Ability to work well with team members from other departments
• Ability to work independently and take initiative
• Fluent in English. Being able to speak Chinese is a plus.

We offer:

• Performance and experience-based competitive remuneration, pension plan.
• 25 holidays + option to purchase 5 extra holidays.
• Commuting allowance.
• Department & company-wide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏