OPS Product Delivery Manager

Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next.

Let’s define tomorrow, together. DescriptionJob overview and responsibilitiesThe Operations Product Delivery Manager directly supports leaders and employees in the adoption of the new tools, technologies and processes. This role is responsible for supporting strategic initiatives that improve organizational effectiveness, optimize business processes, and drive sustainable change across departments. This role combines leadership in change management methodology with expertise in process improvement and continuous improvement principles to enhance efficiency, quality, and employee engagement.

This role supports Air Ops organization in end-to-end change management from researching and interpreting data, intake research, process improvements, defining current vs future state supported by employee feedback and leader inputs, drive organizational change management strategies, project management and tactical change activities throughout the system. Develop and implement comprehensive change management strategies for enterprise and departmental initiativesPartner with senior leaders, project sponsors, and cross-functional teams to ensure smooth transitions and adoption of new processes, systems, and organizational changesConduct impact assessments, stakeholder analyses, and readiness evaluations to identify and address potential risks and resistanceDesign and deliver communication and training plans in partnership with relevant orgs to ensure employee engagement and alignment with change objectivesHelp develop change management KPIs, track and report on adoption metrics, and change effectiveness to leadershipLead process improvement initiatives across multiple business functions to streamline workflows, eliminate waste, and improve quality in line with change managementFacilitate process mapping, standardize processes and promote a culture of continuous improvement throughout the organization QualificationsWhat’s needed to succeed (Minimum Qualifications): Bachelor’s degree or 4 years of relevant work experienceChange Management, Business, Operations Management, Industrial Engineering, Organizational Development, or 4+ years of related experienceStrong analytical and problem-solving skills, with expertise in data-driven decision-making.

Excellent communication, facilitation, and stakeholder management abilitiesAbility to balance strategic thinking with hands-on executionAdaptability and resilience in leading through ambiguity and changeMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Master’s degree3-5 years experience working for an airlinePROSCI or equivalent Change Management certificationSix Sigma Green BeltBlack Belt or Master Black Belt Experience in a matrixed or multi-site organizationDeep understanding of Lean/Six Sigma methodologies and toolsProficiency in project management and performance tracking tools (e. g. , Power BI, Minitab, Smartsheet, Asana)The base pay range for this role is $99,750.

00 to $129,9200. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills.

This position is also eligible for bonus and/or long-term incentive compensation awards.

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