Pharmacy Solutions Manager

Job Description

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role

Be part of Transcarent’s Solutions team, focused on developing industry-leading solutions and services to deliver exceptional care experiences. We are building a value-based platform for self-funded employers that directly connects consumers with high-value care. The Solutions Manager will be responsible for planning and executing on a wide range of complex business needs for the Solutions team by collaborating with our partners across Product, Product Marketing, Commercial, Finance, Reporting & Analytics, Clinical and Live Services teams, with a core focus on our virtual care experiences that help members get the everyday care they need. This role requires a highly resourceful, proactive individual, with excellent communication, project and partner management skills, and healthcare strategy and operations experience. This role is critical in bridging strategic and operational expertise to navigate and execute initiatives with diverse groups of stakeholders.   

This position reports to the Senior Manager, Solutions Lead.   

What you’ll do

Partner with external and internal cross-functional teams to execute and improve solution initiatives that deliver high-impact results   
Plan and execute on a wide range of complex business needs and initiatives focused on expansion of the Pharmacy Care solution  
Proactively identify key business opportunities to grow and improve the solution based on client and marketplace needs and recommended next steps to address  
Serve as an internal and external subject matter expert on Transcarent’s solutions, with a focus on Pharmacy care   
Support go-to-market (GTM) efforts including GTM strategy and planning, product and packaging, commercial enablement, marketing collateral, client-facing presentations and demos  
Actively communicate with solution sponsors, partners, and stakeholders, including senior leadership  
Develop executive-level presentation materials to assess performance, provide recommendations, and enable decision-making   
Conduct qualitative and quantitative analysis to inform strategic decision making    
Troubleshoot operational issues and problem solve independently and efficiently   
What we’re looking for

5-7 years of experience in building clinical programs or products required   
5+ years of experience in pharmacy benefit management, employer consulting, or similar experience required   
Background in healthcare, public health, or a related discipline – Master’s degree preferred but not required   
Background in digital health and/or startup experience is a plus   
Strong business acumen and intellectual curiosity – ability to approach complex business problems in a logical, structured way and drive rapidly toward insight   
Excellent communication, leadership, interpersonal and customer service skills  
Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed  
Excellent leadership, interpersonal, and customer service skills 
Excellent at prioritization, scoping, and documentation  
Demonstrated ability to collaborate with cross-functional teams and communicate effectively with a diverse range of internal and external stakeholders  
Strong organizational and project management skills  
Proven analytical, problem-solving and troubleshooting skills  
Sound judgment and decision-making skills  
Strong written and oral communication skills, particularly the ability to convey information in an accessible and clear manner  
Strong listening skills to gather requirements and understand the technical and non-technical barriers to project completion   
As a remote position, the salary range for this role is:

$90,000 – $150,000 USD

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