Platform Engineer IV (EKS & Observability)

Job Description

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we’re not just another Healthcare Technology company; we’re pioneers reshaping the future of healthcare!

With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we’re a global team united by a powerful mission. We’re on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we’re the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We’re transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation’s premier healthcare ecosystem.

As a Platform Engineer IV, you will be a senior technical contributor for a team that manages the infrastructure backbone of U. S. healthcare transactions.

Availity processes 13+ billion clinical and financial transactions annually, and our Kubernetes control plane, observability stack, and private-cloud platforms are the engines that keep it running. This is not a “keep the lights on” role. You will: Own and evolve our Kubernetes (EKS/Istio) control plane at enterprise scale.

Lead the tooling and support for observability and logging (New Relic, Splunk, Cribl, OpenTelemetry) with reliability as your north star. Oversee our EC2 application deployment pipelines and other mission-critical internal platforms in our AWS private cloud.

Guide and mentor engineers while setting the bar for operational excellence. If you thrive where scale, reliability, and technical leadership intersect, this is your chance to make healthcare infrastructure more resilient, faster, and smarter. Sponsorship, in any form, is not available for this position.

Location: Remote, US Role qualifications: Bachelor’s degree in computer science or related field, or equivalent work experience. 7-10 years of relevant technical and business experience in IT systems delivery, operations, and support (preferably in healthcare or high-transaction environments). 3+ years of experience leading technical engineering efforts involving implementation and management of IT systems.

Hands-on expertise with: Kubernetes/EKS administration at scale. Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio). Observability and monitoring tools: Splunk, Cribl, Prometheus/Grafana, OpenTelemetry, New Relic.

Linux (RHEL-based) systems administration, including SELinux. Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals. Strong leadership skills with the ability to motivate and guide technical teams.

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