PRINCIPAL OPERATIONS ANALYST

Job Description

Under general supervision, functions as a technical expert or team leader in the design and conduct of a broad range of studies to improve operations, and performs related duties as required. ESSENTIAL DUTIESDevelops an extensive understanding of all software and analytical platforms in use by the department to support crime reduction activities and maintains compliance with FOIA requests and the Consent Decree. Meets with managers to identify the scope of problems and define the objectives of various studies and data-driven projects.

Evaluates complex business and operational systems and drafts detailed flow charts and models to assess current methods and data processes. Develops and oversees the maintenance of our internal database used to collect and report on information gathered and constructs complex mathematical models based on data via computer applications and in-house software. Writes, reviews, and edits reports and manuals documenting study results and recommending changes to improve operations and possibly present new or revised processes, procedures, and work standards to managers and team members. This will be accomplished by designing computer applications and processes with SQL, Tableau, ESRI, and other tools.

Researches and applies best practices, statistical techniques, and modeling methods to inform strategic planning and organizational improvements. Develops analytical frameworks and performance indicators to assess program effectiveness, track progress toward departmental goals, and evaluate community concerns.

Develops and maintains dashboards to support data analysis, performance tracking, and transparency. Coordinates with internal divisions and external agencies to acquire and integrate relevant data to analyze crime patterns, consent decree compliance, emerging issues, and service delivery. Develops, presents, and facilitates the implementation of revised processes, procedures, work standards, and performance measurements.

Monitors and documents the implementation of changes, evaluates effectiveness and recommends modifications as needed. Supports program implementation through collaboration with managers, consultants, and technical staff; defines specifications for automated systems and participates in developing tools or applications to replace manual operations. Additional duties may be required for this position.

LOCATION: Chicago Police DepartmentDIVISION: Strategic Initiatives ADDRESS: 3510 S Michigan Ave SHIFT: Monday through Friday HOURS: 9:00 am to 5:00 pm THIS POSITION IS IN THE CAREER SERVICE. Qualifications MINIMUM QUALIFICATIONS· Graduation from an accredited college or university with a Bachelor’s degree plus three (3) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting, OR· Graduation from an accredited college or university with a Master’s degree plus two (2) years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting NOTE: You must provide your transcripts or diploma at the time of processing.

SELECTION REQUIREMENTSThis position requires applicants to complete an interview, which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected. Preference will be given to candidates possessing the following:Previous experience using SQL to extract data from large, relational databases.

Previous experience preparing charts and graphs that clearly communicate complex data and analysis. Including the use of visualization software such as Tableau or Microsoft Power BI. Previous experience reviewing and providing feedback on the analytical work products of other analysts and researchers.

For Information on our employees benefits please visit our benefits website at:https://www. chicago. gov/city/en/depts/fin/benefits-office.

html For Information on our salary and title structure visit our classifications website at:https://www. chicago. gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay\_Plan.

EWJD3