Principal Technical Success Manager – Locations
Job Description
Principal, Technical Success Manager – Locations
Why We Have This Role
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren’t afraid to dive into the details and understand the tools our customers use, and working with them to realize long term value. We have impressive members on this team, and are always looking for more amazing talent!
How You’ll Find Success
Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics product.
In this role, you will work with clients to understand the customers programs and objectives.
You will leverage your technical expertise to build programs that drive adoption and value for the customer.
Technical Success Managers work in a post-sales capacity that directly contributes to the long-term success of our customers’ programs, and deepen relationships with the clients they support.
As a Technical Success Manager, you should both be a tech-savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.
How You’ll Grow
Enhance your software platform knowledge and technical troubleshooting skills
Build your creative problem-solving and critical-thinking skills to deliver actionable, scalable recommendations that improve the end to end customer experience for customers
Develop critical customer relationship and communication skills to develop impactful, trusted relationships
Things You’ll Do
Build, configure, and execute services that align to client objectives, strategic goals, maximizing client value
Leverage customer usage data to deliver actionable insights & recommendations
Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity.
Establish and maintain multi-level stakeholder relationships to ensure customer health and support.
Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations.
Act as a point of escalation for complex issues, championing customer needs internally and mobilizing resources for maximum impact.
Work on front end configurations such as building dashboards, configuring surveys, and building out workflows within Qualtrics.
Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation.
In person connection with customers, traveling on-site as needed.
Collaborate with Sales and Services teams to develop meaningful client relationships, aligned to the overall client account strategy
Develop cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Team effectively with internal and external partners to ensure execution of client account strategy and delivery of target customer outcomes
What We’re Looking For On Your Resume
Bachelor’s degree from a competitive university
8-11 years experience working in a technical, consulting, or client-facing role
Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
Experience working with customers in all phases of their adoption journey
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
Comfort in working both autonomously and collaboratively
Ability to articulate technical concepts to a non-technical audience
Detail-oriented with an ability to prioritize and meet deadlines
Familiarity with software, front-end development, and navigating API’s
Excellent verbal and written communication skills
Strong problem-solving skills
What You Should Know About This Team
Supportive environment with opportunities to work both autonomously and collaboratively
Fun, inviting, and inclusive work environment
Team of passionate, kind, and smart people who exemplify what it means to be a team
Our Team’s Favorite Perks and Benefits
Work life integration is deeply important to us – we have frequent office events, team outings, and happy hours
Qualtrics Experience Program – $1,800 for an experience of your choosing (eligible after a year)
30 paid days off – 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Illinois Annual Pay Transparency Range
$130,000—$160,000 USD
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