Product Data Scientist, Customer Growth

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• 80 million projects started on Thumbtack
• 10 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the Data Science Team

The Data Science team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems — everything from informing how we set prices across almost a thousand local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.

About the Role

As a data scientist on the customer growth team, you will collaborate closely with a world class cross-functional team (including product managers, engineers, designers, marketers, etc.) in developing new product features and launching lifecycle marketing campaigns. You will derive insights from data, inform decision-decision making, and influence product strategy and roadmap, empower the team to build the best product and experience for Thumbtack’s customers.

 Responsibilities

• Design and analyze experiments for product feature development and lifecycle engagement campaigns; collaborate with engineers on improving experimentation tooling
• Propose and conduct analysis into user behaviors, product flows, and business trends; based on the analysis, identify new opportunities and influence strategy and roadmap of the product team
• Define metrics to guide the team’s initiatives and measure the team’s success; track and investigate changes in metrics and propose action plans
• Scope data requirements and collaborate with data engineers in building and improving data infrastructure
• Develop domain expertise of the team you are on, e.g., what are the main drivers of Thumbtack customer growth, how Thumbtack search works and interacts with other systems, etc.
• Contribute to our team and company data culture through peer collaboration, training, coaching, and more

What you’ll need

If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.

• Bachelor’s or Master’s degree, preferably in Statistics, Math, Economics, Engineering, or other STEM fields
• 1+ years of experience in a highly analytical role, preferably in tech analytics or data science and proficiency using SQL to analyze large data sets
• Understanding of statistical concepts and practical experience applying them (in A|B testing, causal inference, etc.), and ability to explain them to non-technical audience
• Exemplary analytical problem solving skills, strong business acumen, and the ability to identify and synthesize insights from analysis
• Strong communicator, attentive listener, and compelling storyteller
• Impact-driven, self-driven, and strong ownership
• Ability to collaborate with people with diverse backgrounds and build relationships

Bonus points if you have

• Experience working on a two-sided marketplace 
• Proficient in one of Python or R
• Experience with Looker

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Libraries (optional use collaboration & connection hubs) in San Francisco and Salt Lake City  
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being 

Learn More About Us

• Life @ Thumbtack Blog   
• How Thumbtack is embracing virtual work  
• Follow us on LinkedIn  
• Meet the pros who inspire us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .