Product Delivery Associate – Computational Linguist

As a Computational Linguist in the Machine Learning & Optimization team, you are an integral part of the group that optimizes features, models and AI capabilities for the Chase Digital Assistant and other conversational AI products. You are responsible for acting as the voice of the customer and helping develop a robust and scalable intent taxonomy to enable conversation dialogue and understanding, as well as a process and methodology for conducting conversation analysis. 

Utilizing your deep understanding of computational linguistics, Natural Language Understanding principles and AI-driven chatbot development, you will help guide the successful launch of conversational and model enhancements, gather crucial feedback, and ensure top-tier customer experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality models, tooling and innovative approaches. 

Job responsibilities

• Manage intent and entity taxonomy and alignment with cross-functional teams across the organization.
• Work closely with Product Managers, ML Engineers and Analytics by providing linguistic expertise and direction for new NLP capabilities (e.g., dialogue, ambiguity, inference) 
• Partners closely with Annotation Lead to review and optimize training data and enable meaningful and measurable outcomes.
• Manages conversational analysis in close partnership with Analytics team to identify patterns, anomalies, opportunities for improvement, leveraging conversation analysis methodologies
• Design extended analytic frameworks and semantic representations to support richer NLU models.
• Identify new testing opportunities and conversational strategies 
• Develops and maintains documentation on Natural Language Understanding processes, guidelines and best practices

Required qualifications, capabilities, and skills

• 3+ years of experience in working in Computational Linguistics or Natural Language Processing, specifically within context of chatbot development or related AI applications.
• Background in linguistic analysis, especially syntax, semantics and/or pragmatics
• Advanced knowledge of conversational AI product development life cycle, training, design, and conversation analysis
• Excellent analytical and problem-solving skills.

Preferred qualifications, capabilities, and skills

• Master’s or PhD in computational Linguistics, Data Science or related fields.
• Experience working with Generative AI and LLMs
• Demonstrated prior experience working in a highly matrixed, complex organization

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans