Product Delivery Manager – Machine Learning and Artificial Intelligence

JPMorgan Chase Consumer and Community Bank (CCB) is searching for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Product Delivery Manager / Vice President to lead the delivery of the Knowledge Management Area Product across CCB Operations. The Machine Learning team is responsible for developing innovative solutions, using Artificial Intelligence (AI), machine learning, and design-led approach to drastically enhance the customer and employee experience.

As a Product Delivery Manager/Vice President in the Machine Learning & Intelligent Operations team, you will be responsible for executing the product roadmap, utilizing Agile methodology and best practices. Your role will involve leading cross-functional teams to enhance and optimize user experiences for both customers and employees. You will establish team priorities to maximize product value and create solutions for successful implementations. Working on one of the largest product portfolios in Consumer & Community Banking, you will deliver value to millions of customers and over 30,000 employees, using your problem-solving skills to define vision, create strategy, and build roadmaps for impactful solutions.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Work alongside Product Owner to execute and deliver on the product strategy and roadmap, and prioritize the backlog for Knowledge Management product
• Lead Agile product team(s) comprised of product analysts, data scientists, machine learning engineers, and data analytics members
• Manage existing product features and actively lead the research, definition, and development of enhancements to advance the product’s performance
• Maximize product value by measuring customer outcomes against objectives and key results 
• Partner with user research and business/operations teams to analyze and improve customer experience
• Prioritize strategies and solutions increase customer self-service, reduce service call volumes, and improve employee productivity and proficiency
• Continually drive products towards a meaningful balance between user needs business objectives and technical feasibility
• Facilitate & drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management
• Build relationships with multiple diverse stakeholders across JPMorgan Chase
• Partner with senior product owners to progress the Knowledge Management product roadmap; act as voice of the customer and our specialists and drive the product vision in forums where senior product owners are not present

Required qualifications, capabilities, and skills

• 6+ years of experience in Technical Product Management or Product Delivery, ideally with AI / ML related products
• Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment
• Excellent strategic thinking, problem-solving for leaders
• Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
• Strong Analytical Skills to assimilate information and distill into executive presentations
• Minimum BS or equivalent level of education/experience required

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience working in or with customer service operations
• Strong leadership skills and experience working in agile/scrum teams preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans