Product Engineer – Observability (Enterprise App Monitoring – Remote)

Job Description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job DescriptionAllstate is seeking an experienced Product Engineer to join its application monitoring product within the observability group. This role focuses on configuring, implementing, and supporting end-to-end monitoring for applications and platforms across on-prem, private, and public cloud environments. The engineer leads the design, architecture, and engineering of digital products, applying advanced software development principles to ensure successful delivery, testing, maintenance, and documentation. They manage production applications, meet KPIs, and foster a culture of prompt issue identification and availability.

The role promotes reliability by collaborating with security, platform engineering, and services teams, while aligning software engineering efforts with the organization’s vision for Enterprise Monitoring and Observability. The Product Engineer supports the product lifecycle from inception through implementation and daily operations.

They interpret technical requirements to design optimal monitoring and IT system solutions, leveraging knowledge of business processes, systems architecture, and modern monitoring technologies. Additionally, the engineer plans, directs, and executes complex IT-related activities and programs, ensuring robust and scalable observability systems across the enterprise. Key ResponsibilitiesUnderstand Allstate’s core business drivers, articulate business objectives, align with strategic direction, prepare long-range plans, prioritize objectives, and practice policies.

Apply advanced engineering excellence practices by enforcing technical standards, promoting test-driven development (TDD), and recommending scalable, system-aligned solutions that support both business growth and technology strategy. Promote system thinking by influencing stakeholders to prioritize enterprise-wide benefits and risk mitigation. Champion the adoption of standardized patterns, reusable components, and architectural roadmaps.

Shape platform strategy by collaborating with platform consultants to design forward-looking standards and patterns that reflect emerging technology trends and evolving business models. Facilitate alignment across strategic domains by engaging with the appropriate Areas of Responsibility, business architects, and senior leaders to deliver integrated, high-impact solutions.

Act as a connector between application and infrastructure domains to ensure cohesive system design. Apply reference architecture and enterprise technology strategy to guide solution design. Serve as a subject matter expert with contextual understanding of business operations and technology ecosystems.

Engineer for resilience and performance by partnering with architecture and engineering teams to define infrastructure solutions that meet stringent performance, availability, capacity, and resiliency goals. Develop and maintain infrastructure roadmaps that align business direction with technology evolution. Regularly review these roadmaps with product management to ensure strategic alignment.

Design, develop, analyze, and report on critical metrics to provide insights into overall health and ensure effective communication. Coach and consult on environment sizing, deployment strategies, disaster recovery planning, and architectural best practices for application portfolios and support teams. Lead inception and D&F of complex application solutions.

Ensure thorough documentation and clear communication of designs to stakeholders. Serves as an expert on multiple business domain and a distinguished advocate of multiple technology stacks and shares that knowledge across organizationsEssential Skills5+ years of overall engineering experience, including designing or building software, tools, or automation that enable observability for distributed platforms and infrastructure. 4 years of hands-on experience supporting at least one major observability platform (Datadog, Dynatrace, New Relic, AppDynamics, or OTEL), including configuration, dashboards, alerting, and integrations.

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