Product Manager – Catalog Management Department (CAMD)

Job Description:

Business Overview 

Rakuten Group, a global technology leader based in Japan, provides innovative solutions that enrich the lives of millions worldwide. Our Technology division is pioneering in leveraging cutting-edge technologies to deliver exceptional experiences across our services. 

Department Overview 

The importance of catalog data as a master data is increasing as it serves as a hub and data platform that connects products and corporate data handled within Rakuten services. By managing abundant and accurate catalog data and deploying it as master data across Rakuten services, it plays the role of core data that accelerates new service development.  
 

Catalog Management Department is committed to building data creation processes, collecting and expanding catalog data, and improving quality in order to continue providing services that meet and exceed the expectations of Rakuten’s customers.  
   

Under the mission of creating the best catalog data and improving user experience, we provide the power of Rakuten’s design, technology, and operations to provide high-quality catalog data that is at the core of our business strategy. This contributes to Rakuten’s vision of “Empowering people and society through innovation.”   

Position: 

Why We Hire 

As a core data asset within Rakuten Ecosystem, the expansion of data needs, the number of clients are growing. To meet the request from different businesses, we are aiming for a more flexible, promising product in system and data creation. 

To ensure the capacity for business expansion and product development through our Catalog Platform, we’re looking for a motivated Product Manager – Tech with a strong technical background to lead teams in a fast-paced, data-driven environment.  

This role requires an individual with excellent skills in understanding customer pain points, analysing their impact and proposing solutions based on business acumen, with exceptional stakeholder communication skills. 

The successful candidate will be responsible for the vision and roadmap of our Catalog platforms and associated data operations, helping to ensure the success of our data customers by driving our platform efforts. These systems support our customers’ daily service experience. 

Position Details 

– Drive a product roadmap and deliver projects to achieve short-term and long-term vision of the product. 

– Provide the right metrics to measure risk and providing meaningful feedback to our data and our technology. 

– Develop vision and goals for the new launch programs and guide own and related teams toward a common mission. 

– Break away from traditional legacy systems to develop innovative, scalable solutions that push the boundaries of technology to sustain our systems by analyzing and reviewing risk and issue related data with development of corresponding detection and enforcement treatments. 

– Lead operations with data teams in their ability to develop and execute daily, weekly, and monthly action plan that increase quality and user experience. 

– Owns the mechanism to effectively manage requirements and prioritization for all requests received by internal and external stakeholders, including new requirements and how they fit in for overall strategy, or defects triage and how they impact customer experience and business. 

– Maintain a dynamic approach to changing product scopes and requirements, exemplifying agility and responsiveness in all project management aspects. 

– Establish a strong relationship with both business and tech leaders to develop and lead the continuous improvement strategy across multiple products, design, engineering, quality, and customer-support teams. 

Mandatory Qualifications: 

– Fluent in both Japanese and English, with exceptional communication skills across diverse, multinational environment. 

– Minimum 5 years of experience in technical product management, program management or engineering with a proven track record of execution, both as an individual contributor and on the teams as a  lead.

– Experience owning or driving roadmap, strategy and definition.

– Experience of E2E product delivery 

Strong leadership capabilities, able to inspire and manage teams in a fast-paced and ever-evolving environment. 

– Experience contributing to engineering discussions around technology decisions and strategy related to a product.

– Strong decision making and prioritization skills, guided by data, especially when multiple trade-offs are involved and fast-paced decisions are required 

Passionate about data quality and delivering effective data to impact the business. 

– Empathy and good listening skills to understand the needs/ pain points of your customers/ stakeholders.

– Excellent communicator with ability to manage complex stakeholder dynamics, driving  consensus and successful outcomes for cross-functional product initiatives. Foster an inclusive and high-performing team environment through effective mentorship. 

Desired Qualifications: 

– Machine learning, artificial intelligence, feature engineering, model lifecycle management and deployment.

– Data assets, data governance, storage, and sharing.

– Experience managing technical products or data services.

– Experience in building and driving adoption of new products.

– Strong adaptability and commitment to continuous learning, keeping up with the latest advancements in technology.

– Experience in using analytical tech stack, such as SQL, Python.  

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Languages:

English (Overall – 4 – Fluent), Japanese (Overall – 4 – Fluent)