Program Manager, Solution Engineering CoE

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action.

Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era?

You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Strategy & Operations plays a critical role for the Global Solutions Center of Excellence (CoE) to help evolve the Solutions Organization into the next generation of talent, drive alignment between Product and Sales, and accelerate Salesforce’s path to $50B. A cornerstone of this transformation is empowering Solution Engineers with a best-in-class portfolio of technology. We are taking an AI-first approach, combining Salesforce innovation with a portfolio of AI-powered, best-in-class tools designed to enhance SE efficiency, accelerate sales, and help our teams scale.

The Program Manager will be responsible for the day-to-day management and operational success of this tools portfolio. This role is focused on tactical execution and project management, ensuring our global Solution Engineers have the right tools to deliver world-class demos in a scalable, efficient, and strategically aligned way. You will manage the end-to-end operational lifecycle of our tools program, from initial intake and vetting to license management, budget tracking, and coordinating enablement.

This role requires exceptional organizational skills, high attention to detail, and the ability to orchestrate effectively across multiple cross-functional teams. Key Responsibilities Tools Intake & Vetting: Manage the central intake process for all new tool requests from the field, including a high volume of new AI-powered tools.

Coordinate the initial vetting and evaluation process against established program criteria, ensuring all requests are tracked and dispositioned. Evaluation, Piloting, & Testing: Partner with technical leads and business stakeholders to run Proof-of-Concept (POC) evaluations, formal pilots, and hands-on testing for new tools. This includes managing timelines, coordinating evaluator groups, and collecting structured feedback to determine a tool’s potential impact on SE efficiency and productivity.

License & Budget Tracking: Act as the operational owner for software license management. This includes tracking license allocation, monitoring utilization, processing renewals, and managing user provisioning/deprovisioning processes. Financial Management: Assist in tracking the program budget, monitoring POs, and reconciling invoices against tool expenditures.

Collaborate with analysts to provide regular reports on budget adherence and spend. Enablement: Collaborate closely with the Enablement team to coordinate the rollout of new tools. This includes ensuring clear documentation, training materials, and communication plans are developed and shared.

Communications: Develop and deliver program messaging to different audiences (including executives) and move seamlessly between technical and non-technical audiences. Understand and communicate value clearly between teams with different focuses (SEs, Finance, Solutions Leaders, COO Leadership). Project Management: Develop and maintain detailed project plans, status reports, and timelines for all tool implementation and renewal projects.

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