Program Manager, ZHL Engagement Operations

Job Description

About the team At Zillow Home Loans (ZHL), our Partner Engagement Operations team drives the success of our partner relationships in Enhanced Markets. We’re a collaborative, fast-moving group focused on strategic planning, operational excellence, and data-informed decision-making. Our team works cross-functionally with Sales Leadership, Business Operations, Marketing, Product, and Analytics to accelerate growth and enhance the partner experience.

We value curiosity, ownership, and a builder’s mindset — individuals who can connect strategy to execution while creating scalable, repeatable processes. Join us to be part of a team shaping the future of sales and business operations at Zillow Home Loans. About the role We’re seeking a highly skilled Program Manager with a strong emphasis in Sales and Business Operations. This role will play a pivotal part in advancing the success of Zillow Home Loans’ partner engagement operations through programmatic ownership of key operational initiatives, strategic planning, and data-driven decision-making.

The ideal candidate is hyper-organized, detail-oriented, and comfortable managing multiple initiatives simultaneously. You connect dots across programs, anticipate future needs, and bring structure and clarity to a rapidly evolving business.

You act as an owner—not only in your projects, but also in how you consult, influence, and drive accountability across cross-functional teams. Operating at the intersection of Sales Operations, Product, and Analytics, this role requires both a strategic lens and operational rigor. You’ll design and optimize processes, ensure data and reporting integrity, and drive scalable, repeatable solutions that enable partner and business success.

Responsibilities: Programmatic Ownership & Execution Own the design, launch, and management of key sales and business operations programs that drive partner performance in Enhanced Markets. Manage multiple projects simultaneously with structured prioritization, clear milestones, and proactive risk management. Act as a central point of accountability, ensuring initiatives are delivered with precision, transparency, and measurable outcomes.

Sales Operations & Process Design Develop and refine scalable sales operations frameworks to improve efficiency, accuracy, and accountability. Partner with Product and Analytics teams to define requirements, influence tooling, and ensure alignment with business objectives.

Maintain strong data hygiene practices and reporting accuracy to support decision-making and forecasting. Cross-Functional Collaboration & Influence Serve as a trusted intermediary across Sales Leadership, Analytics, Operations, and Product to align on priorities and success metrics. Lead without authority—building consensus, removing blockers, and keeping initiatives on track across multiple workstreams.

Translate complex operational issues into actionable recommendations and tactical next steps. Continuous Improvement & Insights Anticipate future business needs, connecting dots across programs to identify opportunities for improvement. Build and maintain playbooks, SOPs, and dashboards that embed consistency, accountability, and scalability.

Gather and synthesize partner and operator feedback to inform process enhancements and strategic planning. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company.

U. S. employees may live in any of the 50 United States, with limited exceptions.

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