Retail Program Implementation Manager

Job Description

GoodRx is the leading prescription savings platform in the U. S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information.

Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About the Role: The Retail Program Implementation Manager will be responsible for managing the day-to-day execution of pharmacy contracts and related programs implementation activities.

This role will manage the full implementation lifecycle, including gathering requirements, defining deliverables, coordinating internal teams, and validating operational setup. The Manager will ensure that pharmacy contracts and programs are implemented accurately, efficiently, and in full alignment with contractual, regulatory, and operational standards.

Responsibilities: Manages the day-to-day coordination and execution of pharmacy contract implementations and related programs, ensuring alignment with timelines, requirements, and operational standards. Collaborates closely with Retail Account Managers and Contracting Leads to gather and document detailed program and contract requirements. Develops and manages detailed project plans for contract implementation, including timelines, milestones, and deliverables.

Facilitates implementation meetings with cross-functional teams to ensure program requirements are understood, risks are mitigated, and project timelines are achieved. Delivers regular, insightful progress reports on implementation activities to leadership. Supports post-implementation audits and validations to ensure contracts are accurately operationalized based on agreed terms.

Continuously identifies and drives process improvements to enhance the efficiency, accuracy, and effectiveness of contract implementations. Skills and Experience: Bachelor’s degree required and 8+ years of relevant professional experience OR Master’s degree and with 6+ years of relevant professional experience 8+ years of experience in the pharmacy industry, with significant experience in contract implementation and/or contracting.

Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. Proven team player with a positive attitude who adapts easily to a fast-paced, high-growth and external-facing environment. Analytical problem solver with a strong work ethic who can work independently and collaboratively.

Excellent communication and interpersonal skills. High attention to detail and ability to interpret complex contract language. Familiarity with claims systems, reimbursement models, and pharmacy operations is ideal.

Highly proficient in business tools: Excel, Google Workspace, PowerPoint/Slides, and collaboration platforms. All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns. At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired.

The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

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