SDR Operations Manager

Job Description

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.

S. , U.

K. , Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: United States- RemoteReports to: Director, Revenue OperationsAbout the Team:The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast-paced, challenging environment.

About the Role:We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales Development team. In this role, your responsibilities would include ownership of SDR operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our SDRs and SDR Leadership.

You will have a direct impact to drive improvement in our core KPIs around pipeline generation and productivity given your role and how closely you will be partnering with SDR Leadership. Who You Are:Process Architect: You have the autonomy to design and implement best-in-class SDR workflows, systems, and tools (CRM, Sales Engagement Platforms). You’re not fixing legacy systems; you’re building scalable processes for the future.

Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies.

Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI. Career Trajectory: This role is the path to becoming a Director of Revenue Operations.

As we scale, you will grow your expertise and influence, moving from supporting a single function to owning broader GTM operational strategy. Requirements: At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the SDR teamOperations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS companyExperience optimizing and rolling out new technology, workflows, and processes within a sales organizationExcellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment. Experience establishing benchmark KPIs and working with business leaders to regularly assess performance.

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