Senior Clinical Program Manager

Job Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more.

Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3 billion.

We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Clinical Program Manager plays a pivotal role in advancing Spring Health’s leadership in responsible and ethical AI innovation for mental health. This role combines clinical expertise, stakeholder facilitation, and an understanding of AI systems to guide the work of the AI Safety & Ethics in Mental Health Council and ensure that AI product development is grounded in clinical integrity, safety, and compassion.

This role will reside in our Clinical Product team under the Chief Medical Officer and collaborate across Clinical, Product, Research, and Legal/Compliance teams to build and implement the processes, reviews, and structures that support the rapid and responsible development of AI tools for mental health. This is a full-time, fully remote position and occasional travel may be required for team or company events. What you’ll do: AI Safety & Ethics Council LeadershipProgram manage the AI Safety & Ethics in Mental Health Council, including meeting facilitation, agenda planning, documentation, and implementation of recommendations.

Partner with executive sponsors and Council members to ensure a rapid feedback loop for the development of VERA-MH, the first open-source benchmark for safe and ethical AI for mental health use cases. Clinical Oversight & Product CollaborationServe as the clinical representative in AI product development, helping teams design and evaluate models and features that are safe, clinically appropriate, and patient-centered.

Review and assess AI use cases, prototypes, and outputs for clinical accuracy, relevance, and potential risk. Coordinate new product features across the larger clinical product development to ensure a clinically sound, high-quality user experience. Collaborate with Product, Data Science, and Clinical teams to evolve clinical quality criteria and review processes for AI-driven tools.

Provide feedback on human-in-the-loop systems, escalation protocols, and mitigation strategies for ensuring safe AI products. What success looks like in this role: Strengthen and Scale the AI Safety & Ethics Council’s ImpactCreate and distribute decks and pre-read materials for quarterly council meetings Ensure 100% on-time delivery of Council recommendations to the relevant Product and Clinical teams. Support the development of the Council’s go-forward strategy, including working norms, members, comms cadence, etc.

Advance Clinical Validation of AI Products Contribute to peer-reviewed publications showcasing Spring’s leadership in AI safety in mental health. Build clinical safety tooling to pursue a goal of zero bad AI outcomesBuild AI clinical tooling to hit utilization & safety targets set by the product teamWhat you’ll bring:5+ years of experience in clinical operations, healthcare technology, or digital health, with exposure to AI, data science, or product development. Independently licensed with a masters or doctoral level license in a mental health field (LPC/LMHC, LSW, PhD/PsyD, MD) and demonstrated ability to translate clinical expertise into operational and product guidance.

Proven experience coordinating complex, cross-functional initiatives with multiple stakeholders. Strong understanding of AI systems, associated risks in healthcare, and best practices for AI safety, fairness, and transparency. Exceptional communication, facilitation, and stakeholder management skills, with experience engaging clinicians, engineers, product managers, and executives.

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