Senior Customer Success Manager, Enterprise

Job Description

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Enterprise Customer Success Manager to join our team!Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and our Customer Success team is a primary driver of that growth. We are strategic partners to our customers and help them drive and adopt talent acquisition and recruiting best practices within their organizations. You’ll be the owner of ongoing consultative relationships and the face of Greenhouse throughout the entire customer journey – from pre-sales, to implementation and ongoing optimization.

Who will love this jobA proud advocate – you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective A collaborator – you thrive on working with a team of cross-functional partners (Account Management, Support, Product, Professional Services, Engineering, etc) through renewals, key engagements, and customer achievementsAn educator – you’re a coach to customers on structured hiring practices, workflows, and Greenhouse’s product suiteA trusted subject matter specialist – you will learn the ins and outs of our product and be creative and inventive in finding solutions to our customer’s toughest challengesAn entrepreneur – you’re excited to manage a book of business like your own company, continuously elevating processes, philosophies, and methodologiesWhat you’ll doProvide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functionsIllustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineeringAct as a trusted advisor to clients and become an extension of the customer’s team.

Successfully establish relationships wide and high throughout the organizationEstablish and grow relationships throughout the organization- from weekly syncs with day-to-day users to business reviews with C-suite executivesUtilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategyDevelop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiativesIdentify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts.

Conduct strategic account planning to prioritize opportunities and customer goalsOrchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processesUse our learning and development budget to further educate yourself, learn a new skill, or upgrade an existing oneAdditional projects and responsibilities as business needs requireYou should haveExperience in Customer Success as a Customer Success Manager, Account Manager, or similar roleBackground managing complex, global Enterprise accountsFormal or informal project management expertiseExperience collaborating with and orchestrating a large cross-functional account teamBackground in SaaS, a plusBackground in HR or Talent Acquisition, a plusYour own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role – but those are qualities we value at Greenhouse. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to applyApplicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here. The national pay range for this role is $99,900.

00 – $114,000. 00 base pay. Individual compensation will be commensurate with the candidate’s experience and qualifications.

Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program.

For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U. S.

based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The anticipated closing date for this role is Sunday, December 21, 202

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