Senior Data Scientist (Analytics) – Deliveries

Company Description

Life at  Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles – the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Job Description

Get to know the Team

The Deliveries Analytics team plays a critical role in driving the goals of our GrabFood, GrabMart, GrabExpress and Dine-In business lines. You will be joining an energetic team that strives to solve some of the most critical problem statements for our consumers, driver-partners and merchant-partners. These problem statements are wide-ranging, from improving the consumer order experience and retention, to improving affordability and reliability of the platform to make Grab our end users’ preferred choice.

The Deliveries Analytics team is responsible for growing and optimizing the GrabFood, GrabMart and GrabExpress businesses through intelligent use of data. We focus on providing data-driven insights to:

• Deliver an impeccable and seamless experience for our consumers.

• Support fulfillment-related features to ensure on-time in-full delivery for our consumers, while ensuring optimal utilization of our driver-partners and helping them earn a living.

• Develop products that enable our merchant-partners to maximize their sales on our platform.

• Partner with product and business teams to launch new and innovative initiatives for GrabFood, GrabMart and/or GrabExpress to cater to the needs of our consumers.

Get to know the Role

You will be working closely with various teams within a business line (Product, Business, Engineering, Design and Data Science) to understand data requirements, identify and track key metrics, and provide data-driven insights. You will also work with stakeholders to evaluate the feasibility of new business/product ideas and provide appropriate recommendations.

The Day-to-Day Activities

• Understand business objectives and deepdive into existing data to recommend new product ideas to solve for the most impactful customer problems

• Use data to identify trends, spot anomalies and delve deeper into their root causes

• Use your number-crunching and slide-maker skills to use and present data beyond just numbers. Hone your data storytelling skills through visualisation techniques by building dashboards and presenting insights to a non-technical audience!

• Discuss and align with stakeholders on key product metrics, design and propose experimentation strategies

• Launch A/B tests, analyze experiment results and provide recommendations

• Design and own frontend and backend data specs for new products, while collaborating with engineering teams to ensure accurate and timely data collection

• Develop and maintain data pipelines to fulfill product reporting requirements

• Mentor junior team members, supporting their professional development in both hard and soft skills

• Identify frequently occurring hypotheses and problem statements that can be generalised into common patterns. Develop scalable analytical frameworks and solutions to allow for solving repetitive problems in a more efficient manner

• Role-model high standards of rigour in how we do measurements, experimentation, analyses and recommendations. Safeguard the integrity of how data is used and understood to ensure we maintain objectivity in our reasoning, actions and decision making

• Evaluate the feasibility of developing new products, participate in user researches to validate customer problems

The Must-Haves

• 5+ years of experience working in data-related and/or quantitative fields, including but not limited to Analytics and Applied Data Science

• Fluent with SQL, Python, R or other scripting/programming languages to problem-solve. Experienced with working with very large datasets

• Strong data visualization and storytelling skills. Experience in creating dashboards using Tableau or other visualisation tools. 

• Effective communication and collaboration skills and the ability to present complex subjects coherently to diverse audiences comprising generalists and specialists

• Self-motivator and an ability to learn independently

• Ability to deliver on tight timelines and move quickly with cross-functional teams to partner or lead decision making while maintaining high attention to detail

• A culture role model of our 4Hs: Honour, Humility, Hunger and Heart

The Nice-to-Haves

• Relevant industry experience (preferably in an Internet or ‘Direct to Consumer’ company with high velocity data and scaled controlled experiments) and/or prior experience with Product Management or business-facing operations will be a plus

• Experience with designing and concluding controlled A/B experiments

• Prior experience with supervised (eg : predictive modeling – regressions/classifications) and unsupervised (eg : clustering, segmentation) ML algorithms

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.