Senior Digital Data Analyst

Optus & AI 

At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.  

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.   

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.   

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.    

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.   
 

Senior Digital Data Analyst
Go deeper than data (personal development) Data doers and shakers to the front. With a strong foundation in data, stats, AI and machine learning, you’ll set yourself apart with your creativity. We want data specialists who ask questions of and tell stories with their data. Who pan for gold and consistently and persistently iterate to the nth degree. ‘Wacky’ might even be your middle name. 
 
Your day in the life of a Senior Digital Data Analyst:  

• Mentoring Data Analysts; you are someone who has a passion for learning and developing the skills and knowledge of others  

• Query and question digital data and present your findings in a clear and understandable language  

• Derive insights on customer benefits, sales impact, and operational efficiencies  

• Translate sophisticated business questions into tangible outcomes; review and analyse complex data to understand how customer behaviour, product changes and adjustments to digital assets impact the Consumer business   

• Prioritise, define and implement tracking solutions across digital assets, ensuring all critical aspects of sales and service customer journeys are captured   

• Deliver findings back to the senior business partners to drive decision-making and contribute to the overall chapter delivery with meaningful business insights 

 
Why you are our next Senior Digital Analyst:  

• Qualifications and training in a quantitative field is desirable, however it isn’t mandatory (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics)   

• Previous experience in Contact Centres, Digital Sales or Digital Service would be beneficial    

• Proficiency in analytical techniques SQL &/or SAS coding skills, complimented with advanced Excel, communication and presentation skills   

• Understanding of data structures, data extraction and experience in a digital implementation environment is advantageous  

What’s in it for you?  

• 3 days in the office, 2 days remote – with flexible hours to suit!  

• Inclusive paid parental leave, up to 14 weeks for the primary care giver  

• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’  

• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)  

• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network  

• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office  

• Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!  

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!  

Intrigued but don’t tick every box? We are building our AI capabilities and value diverse perspectives. If you’re driven to join us on this journey, apply now – your passion matters more than a perfect match.   

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] along with your preferred method of contact and we will be in touch.  

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.