Senior Director, Observability Solutions Architects (Remote) Available in 5 locations Available in 5 locations

Job Description

Job DescriptionThe application window is expected to close on: December 23rd, 202Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Location: This is a Remote role open to candidates in North AmericaMeet the TeamThe Splunk Observability Solutions Architects team in the Americas is a dynamic and critical group responsible for driving pre-sales efforts, ensuring customer success, and fostering innovation in the Observability space.

Comprising over 100 Solutions Engineers, led by dedicated Managers and Directors, this team collaborates closely with Sales Engineering and Leadership to strategize on market opportunities and accelerate the adoption of cutting-edge Splunk Observability solutions. Join a team where technical expertise meets strategic vision, all focused on delivering exceptional customer outcomes for Splunk. Your ImpactAs the Director of Observability Solutions Architects at Splunk, you will play a pivotal 2nd & 3rd line leadership role, directly influencing revenue targets and enhancing customer experience across the Americas and Public Sector. You will lead a top-tier technical team, drive Splunk product direction, and cultivate a collaborative Solutions Architect community.

Your leadership, growth mindset, and customer-first approach will be essential in fostering durable customer relationships and ensuring the successful adoption of Splunk’s Observability product suite. You will empower your team to architect, influence, and sell cross-portfolio Splunk solutions that align with customer business outcomes across various vertical markets.

ResponsibilitiesLead a team of 100+ Solutions Engineers with first and second line Managers and Directors who oversee our Solutions Architects for Observability in the Americas. Engage directly with Solutions Engineering and Sales Leadership to strategize on their opportunities and engage in pre-sales and solution adoption activities for Splunk’s Observability product set. Work closely with cross-functional leaders and teams to develop strategic and technical territory and account plans, along with technical tools/programs to support/measure and mobilize sales campaigns and initiatives to drive growth.

As a team leader, ensure we are taking the necessary actions to attract and retain top talent, further develop a rich and diverse workforce, and manage performance at all levels. Ensure that your team is enabled to architect, influence and sell cross-portfolio Splunk product solutions aligned to driving customer business outcomes across various vertical markets. Work collaboratively with all cross-functional teams to ensure the right strategies, products and services succeed in the market.

Interact with customers, prospects and industry groups to understand their business challenges and desired outcomes. Develop a close working relationship with Customer Success, Professional Services and Education to ensure alignment between pre and post sales activities.

Minimum QualificationsMinimum of 3 years as a second line leader. 8+ years of Pre-Sales Solutions Architect leadership experienceExperience working in the Observability, DevOps and APM market. Preferred QualificationsDemonstrated ability to foster a collaborative Solutions Architect community.

Proven track record of driving Splunk product direction and nurturing customer relationships. Excellent communication and interpersonal skills for interacting with customers, prospects, and internal teams. A strong growth mindset and a customer-first approach.

Experience in developing strategic and technical territory plans for Splunk solutions. Strong experience and ability to recognize and lead the business strategy in the market. Candidates located near a major metropolitan area preferred.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.

EWJD3