Senior Integration Engineer

15 January 2026
Remote
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Job Description

8×8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.
Join a dynamic global team at 8×8, where you’ll design and deliver custom-built integrations and enhancements for our award-winning suite of cloud communications solutions—including UCaaS, CCaaS, CPaaS, and AI/ML-powered technologies.
As a Professional Services Software Engineer, you’ll work closely with enterprise clients to integrate 8×8 with CRM platforms, workforce management tools, conversational AI, and other third-party applications.
Your experience in software development, deep understanding of contact center and telecom technologies, and proficiency in conversational AI and NLP will enable you to build high-impact, customer-specific solutions that extend the power of our platform.
Key Responsibilities
  • Customer-Facing Engineering: Partner directly with 8×8 solution architects and our enterprise clients to gather requirements, design solutions, and deliver integrations aligned to Statements of Work (SOW).
  • Solution Development: Build/Scope and implement custom applications and integrations using 8×8 APIs and third-party tools.
  • Project Delivery: Manage deployment and configuration of 8×8 systems, ensuring successful implementation across complex environments.
  • Stakeholder Communication: Present solutions clearly to a range of stakeholders—from technical teams to executive leadership.
  • Business Contribution: Support the achievement of professional services revenue goals and contribute to solution profitability.

Core Requirements
  • Bachelor’s degree in Computer Science, Engineering, or a related technology field.
  • Hands-on experience with scripting languages including, Python, and JavaScript.
  • Strong understanding of RESTful APIs and integration methodologies with third-party systems.
  • Professional communication skills and comfort in customer-facing roles.
  • Familiarity with CRMs such as Salesforce, Service now, or MSDynamics
Preferred Qualifications
  • Background in contact center technologies, VoIP, and video conferencing platforms is highly desirable.
  • Experience configuring 8×8 systems and scripting integrations.
  • Experience with NLP and conversational AI/ML solutions (chat and voice).
For a closer look into what life at 8×8 UK Ltd. is about check out our

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8×8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

Our Job Applicant Privacy Notice can be found

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Learn more on our company website at

www.8×8.com

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