Senior Manager, Clinical Operations (Responsive Care)

Job Description

Job Description Required skills and experience: 4+ years of experience leading clinical operations with accountability for operational metrics as well as health outcome metrics Demonstrated ability to drive new initiatives and achieve direct business outcomes Strong analytical skills – you are confident making sense of operations through data, you can establish quantitative goals, and you can articulate a case from first principles Track record of success delivering results for complex, operational problems Past experience leading a team, project, or implementation towards challenging goals Proficiency with tools (examples: Excel, SQL, Tableau) and intrigued by learning new tools, such as configuration scripts for a web application Outstanding communication skills with the ability to distill complex operational and clinical concepts into clear, actionable insights for diverse audiences You’re a great team member with a can-do attitude A learning mindset; comfortable operating in a fast moving environment Proven leadership, agility, and collaboration skills Experience connecting the dots of U. S. healthcare, such as at a clinic/health program, and/or graduate-level degree (MBA, MPA, MPH) A bit about this role: Devoted Medical’s Everyday Care team is reimagining how primary and virtual care come together to deliver accessible, high-quality, compassionate care for every member.

We serve members across the country through our care model, grounded in human, relationship-centered care and supported by technology infrastructure enabling virtual visits, digital communication, and AI agent support. We’re looking for a Senior Manager of Clinical Operations who thrives in ambiguity and is motivated by the opportunity to build something from the ground up. You’ll be the operational architect behind programs that ensure every member gets the right care, at the right time, in the right way — whether it’s urgent virtual care, lab orders, med refills, DME/home health, or portal-based medical advice: everyday support for all of our members. If you’re someone who sees a blank page and feels excited, not intimidated — if you love to connect clinical excellence with operational precision and innovative technology — this is the role for you.

You’ll report to the Director of Clinical Operations (Everyday Care) and work closely with Medical Directors and cross-functional partners in product, data, and member experience to bring our clinical vision to life. Your fingerprints will be on the systems, processes, and frameworks that enable Everyday Care to scale sustainably — from hundreds of thousands of members to millions.

What you’ll do: Build and scale new programs. You’ll translate clinical vision into scalable systems, workflows, and metrics that make high-quality, equitable care possible at scale. You’ll help design, pilot, and operationalize programs that improve member outcomes and experience — and you’ll love the process of iterating fast.

Drive performance and results. Own key clinical operations metrics for Everyday Care programs — such as quality outcomes, timeliness metrics, member trust, and engagement measures — and relentlessly drive toward improvement. You’ll spot problems early, diagnose them with data, and rally teams around solutions.

Lead cross-functional execution. You’ll bring together clinicians, analysts, and product and operations partners to translate clinical priorities into action.

You’ll help stand up pilots, monitor impact, and scale successful interventions across the organization. Be a data-driven problem solver. You’ll use data to uncover insights, test hypotheses, and continuously improve.

Whether it’s care team productivity, encounter throughput, or quality metrics, you’ll make the numbers tell a story — and then act on it. Continuously improve processes. You’ll identify bottlenecks and opportunities to simplify, automate, and elevate how our care teams work.

You’ll collaborate closely with engineering, data science, and design teams to bring technology and process together for seamless care delivery. About you: You’re an operator at heart — you love building systems, solving problems, and driving measurable results. You’re comfortable in the gray — ambiguity excites you because it means you get to create clarity.

You’ve led complex operational programs in healthcare (4+ years), with ownership over metrics that matter — clinical, financial, or quality outcomes. You’re analytically sharp — data doesn’t intimidate you; it’s your favorite decision-making tool. You’ve used tools like spreadsheet models, SQL, or Looker/Tableau to drive action.

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